On (Sam) Tien Email & Phone Number

United States

Help with the pharamacy fulfilling orders and handle phone calls with vets and reminding them of refilling their meds

Palo Alto, California, United States

• High sense of responsibility ensure safety of customers and team members during Covid, ensured use of personal protective equipment, and followed guidelines by the CDC
• Leader in customer service and shares best practices with all team members to deliver a distinctive customer experience with helping proactively, identifying needs, servicing until satisfied
• Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members
• Led Hub store for properly storing and distributing Covid supplies and vaccines to 13 stores and their off site clinics within the district
• Successfully conducted 120 Covid testing a week and administered 150 Covid vaccines a week

Cupertino, California, United States

• Commended for initiative, enthusiasm, tenacity, persuasiveness, customer focus, dependability, and leadership in performance evaluations
• Manages operations including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products
• Analyzes financial and performance data and review key performance indicators
• Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision

Milbrae, California

• Responsible for operating a multi-million dollar drug store
• Maintain day-to-day operations for front of the store, back of the store, and pharmacy with direct floor activities ensuring excellence in customer service and resolving store level escalations
• Lead a team of 40 plus team members and oversee personnel management interviewing, hiring, training, mentoring, and evaluating performance
• Manage merchandise selection displays and stocking working directly with vendors
• Work with corporate management developing local marketing and advertising strategies
• Keeping a highly engaged team by helping grow individuals and the team, role modeling work ethics, and leading corporate directives

Sacramento, California, United States

• Lead the team in interacting with customers and providing excellent customer service
• Highly skilled in processing and cutting all kinds of meat including beef, lamb, fish, and poultry items
• Hands-on experience in preparing, weighing, and packaging meat products
• Manage and sign for all incoming orders from other departments
• Demonstrated ability to maintain high standards of sanitation and cleanliness

Galt, California, United States

• Exceed the standards of customer service by maintaining a friendly and customer focused approach
• Explains the preparation and cooking methods as well as ingredients of various menu items
• Ensure customers are enjoying their meals and answer any questions / requests
• Ensure that there are adequate supplies of food, tableware, linens, and beverages
• Operate cash register and adding machine in order to manage cash reconciliation

Sacramento, California, United States

• Experience in providing customer support in busy environment for large retail store
• Commitment to customer service with the ability to build productive relationships, resolve complex issues, and win customer loyalty
• Handle customer inquiries or complaints and locate resources for problem resolution to design best option solutions and customer satisfaction