SuProvided case management serviceInvestigated and responds to quality of medical care and service related issues Maintained client documentation and promoted Conducted/facilitated case presentationsConferred with multidisciplinary team, physicians and staff regarding client progressProvided advocacy for clients to reduce organizational risk and mitigate professional liabilityEnsured regulatory compliance for the organization through management of the grievance pervise detained juveniles in their activities within the unit, on work assignments, on medical or dental appointments or awaiting court appearances.Maintain order and control of a unit and takes appropriate action in connection with rule infractions or other disturbances. Maintain institutional security and takes appropriate action to prevent escapes  Supervise the movement of juveniles within and outside the facility  Facilitates crisis intervention for combative or emotionally disturbed juveniles Provide counseling and assists juveniles through their daily routines  Observe and record the behavior of juveniles Conferring with supervisor about problematic juvenilesServes as Office Coordinator functions to facilitate and to monitor minor’s whereabouts throughout the L.A County Juvenile Halls, Camps, and outside countiesCoordinate with administration, courts, medical staffing, and transportation in conjunction utilizing PERMS system

Provided case management serviceInvestigated and responds to quality of medical care and service related issues Maintained client documentation and promoted Conducted/facilitated case presentationsConferred with multidisciplinary team, physicians and staff regarding client progressProvided advocacy for clients to reduce organizational risk and mitigate professional liabilityEnsured regulatory compliance for the organization through management of the grievance process in accordance with the internal external standards

Conducted open enrollment presentations for new and existing accounts. Independently managed specific account related functions Served interdepartmental liaison for troubleshooting member complaintsProvided training to team members and clients on specific billing claims and service proceduresMaintained accurate eligibility records for assigned employer groupsConducted monthly audits of group eligibility data. Reconciled group eligibility report to monthly statements. Facilitated data entry of new enrollees, changes, and cancellations