Supervised 4 teams responsible for Capacity Planning for the entire Claims and Service organization (~10,000 employees) for operational management and expense planning.

Head of Bodily Injury (BI) Analytics department. Responsible for leading all modeling, reporting, strategic initiative monitoring, and quantitative decision making/support work-streams.

Promoted within the department. Scope expanded over prior role with the responsibility of an additional team of analysts for weather monitoring and event identification.

Lead the Catastrophe (CAT) Analytics teamResponsible for CAT modeling, forecasting, event reporting and response, and communication.

- Formulated and solved a cost minimizing staffing model to determine the optimal staffing for No-Fault (NF) organization; built various production, demand, and efficiency scenarios to present a wide range of options; model recommendations were adopted by the line of business and used “as is” in their 2013 budget submission- Prepared a comparative analysis of Personal Markets Bodily Injury and Safeco Casualty Quality Assurance (QA) questionnaires in order to form a basis to QA corroboration efforts between the two markets; QA managers of both organizations used the analysis as a reference to direct resources for the QA alignment project- Designed and developed a phone tracking tool for NF New Castle office; gave training to supervisors for a smooth implementation; supervised a week-long pilot and received feedback to improve the tool before going live; earned a Bravo Award in recognition of creativity and practicality brought to the phone tracking project- Applied queuing theory to phone tracking data in order to calculate the staff requirements to meet a certain service level; communicated the findings to team managers and supervisors; the results were well accepted and taken as staff scheduling guidelines by the office managers

- Monitored 5 computer labs in order to minimize downtime; audited purchased software for any installation glitches; fixed failed equipment or made necessary arrangements with the vendor for replacement- Supervised 15 part-time student-employees; evaluated/approved their paychecks; assigned them tasks such as proctoring, documentation, inventorying, cleaning, and transportation of computer equipment- Developed user credential management, software distribution, and equipment (laptop/projector) lending procedures; created step-by-step guidelines and forms for efficient achievement of common tasks- Assisted electronic asset purchases; organized and documented scrap/retired assets, and made arrangements for their disposal

- Wrote and acted in motivation, customer relations, and communication parodies for Celebi Holding airport ground services staff and Avea Mobile Telecommunications Services, inc. headquarters- Directed 4 plays and a short film; acted in 12 plays, several short films, and TV episodes- Taught diction, articulation, and movement to theatre students as the chief trainer

- Prepared lecture notes, graded homework assignments/projects and lectured multiple sessions for Simulation and System Analysis courses- Taught Computer Applications in Industry course

Assisted full time employee in analyzing and creating work flows.

Performed general maintenance of computer equipment and troubleshooting.

Worked in the production of hydraulic and friction press dies.