Ondrea Smith Email & Phone Number

Columbia, South Carolina Area

Confidential Banking Client, Foreclosure Review• Demonstrated strong, proactive written and oral communication skills to effectively report to Senior Associates on daily progress of foreclosure reviews to adhere to project deadlines.• Independently conducted market research on the topic of foreclosure proceedings to provide detailed oriented foreclosure reviews to the client that identified borrower’s harm as a result of a foreclosure crisis.• Supported a team of approximately ten Senior Associates and Associates to produce effective and efficient reports to the client as a result of the findings in the comprehensive foreclosure review. •Supported multiple work streams to increase productivity in order to provide the client with outstanding results in a timely manner and exceed weekly quota. Confidential Banking Client, Proof of Claim Team: • Collaborated with the client to successfully compose Proof of Claim packages by sustaining a positive relationship, having a great impact, and communicating effectively.• Acquired knowledge of Bankruptcy types, processes, and lifecycles to successfully prepare complete POC packages in a timely manner for the client.• Mastered the following applications: Microsoft Excel and SharePoint, Adobe Professional, and a number of client internal systems to effectively carry out the accurate preparation of POC packages for the client.

Columbia, South Carolina Area

• Provide detailed and accurate accounts of customer calls for prevention of future audit issues. Consistently meet and/or exceed supervisor expectations • Demonstrate sense of urgency in busy call center environment, handling customer inquiries, complaints, billing questions and payment extension/service request. • Demonstrate outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact and ease • Acknowledged for unwavering commitment to providing exceptional customer service

Florence, South Carolina Area

• Maintained daily direct and indirect client relations operations including acting as point of contact when customers call in, providing company information to customers and directing customers appropriately based on their needs. • Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. • Assisted in the organization of office activities, maintained supplies, prepared direct mailings and correspondence • Performed office administrative duties as needed to enhance the cohesiveness of the office

Master Of Business Administration (M.B.A.), Health Services Administration

Bachelor Of Business Administration (Bba), Finance, General

Activities and Societies: Delta Sigma Pi - Professional Business Fraternity