Ondrej Maca Email & Phone Number

Prague, Czechia

Prague, Czechia

Managing Internal IT and Revenue Operations teams. Responsible for designing and implementing our strategy in both owned areas. Internal IT:• Ensures alignment between business and IT• Delivers internal IT services• SaaS procurement and vendor management covering $2M+ budget• Maintains compliance with SOC2, ISO27k, HIPPA• Designs IT related policies and processesRevOps:• Development of our CRM tool stack: Salesforce, HubSpot, Outreach and others• Sales Operations• Deal Desk• Business processes• Reporting• Sale Enablement and training

Prague, Czechia

Led global team responsible for internal IT services in all of our offices (USA & CZ).• User management - onboarding, offboarding, identity and access management• End-user IT support• Internal networks - internet connectivity, FW, LAN, WiFi, VPNs• Video conferencing equipment• SaaS tools administration: Okta, Google Workspace, Jira, Slack, Zoom etc.

Prague, Czechia

* Manage team of 10 Solution Delivery Managers responsible for delivery of IT projects to B2B customers (public/private cloud, security services, managed server, application management, managed LAN/WLAN, big data, housing etc.)* Supervise customer projects. Handle problems and escalations. Report overall status and KPI to management* Establish smooth IT service delivery process. Prepare training materials and maintain knowledge base* Business owner for B2B area in SAP projects – local unifying One.SAP project and international group wide One.ERP project. Define requirements, contribute to solution concept, test and provide end user training* Service & project manager for Komerční banka a.s. – anti-DDoS solution, data center services, international VPN* Transformed procurement process to new workflow tool. Improved handling time from over week to 2-3 days* Participated in 2 big merges focused on B2B ICT business in 2 years (with GTS and T-Systems). Managed process & tools unification, established common team standards and culture. Accomplished stable team with zero employee turnover rate during integrations

Prague, Czechia

* Managed team responsible for fix telco services and ICT projects delivery for B2B customers* Optimized continually end-to-end delivery processes (substitution for process manager)* Involved in internal projects of fix/ICT services enhancement* Reunited the team after division organization changes* Designed new method of measuring delivery KPI* Developed and introduced project management of service delivery via CA Clarity tool* Managed development of B2B service inventory in Amdocs Cramer* Selected to internal talent program "Tones", participating in strategic Fix transformation project

Prague, Czechia

* Delivered telco services to B2B customers* Ensured end-to-end responsibility during realization phase. Served as primary contact for customers* Assigned work tickets to planning and operations team in technology division* Significant managed projects: - Česká spořitelna a.s. – MPLS VPN for 650 branches, central internet access, call center migration, ethernet circuits - Marriott Hotels – internet access + guest network, voice services - BENU a.s. – retail chain of pharmacies – MPLS VPN, internet, voice based on IP centrex

Prague, Czechia

Sales demonstrations of Anritsu measurement equipment. Lectured on technical seminars, wrote marketing articles.

Prague, Czechia

Solved incidents for B2B customers with telco services (xDSL, ISDN, VoIP, WiMAX)

Master'S Degree (Ing.), Telecommunications Engineering, Pass With Honors

Erasmus Exchange Program, Telecommunication

Bachelor'S Degree (Bc.), Telecommunications Engineering