Founder And Executive Director Of Information Technology
Current
Castle Rock, Co
• Grew annual gross revenue to more than $300,000 before hiring the first employee.• Responsible for all customer service communication tools, policies, and procedures.• Wrote all internal and external documentation, including best practices and service agreements.• Negotiated all contracts with Third-party vendors, including Microsoft CSP partners, merchant services, and equipment sales.• Developed relationships with telecommunication and structured cabling companies to provide complete communication solutions for clients.• Served as lead project manager on all technology solution deployments.• Held training classes for client employees on topics such as end-user, technical growth, or customer-facing technologies.• Introduced PSA and RMM products, including initial demo assessment, deployment and conversion, employee and customer training, and ongoing maintenance.• Created over 95% of the preventive and remediation techniques used to support my clients.• Developed a residential sales plan to focus on home networking and home-based business solutions.• Reviewed vendor contracts with an eye toward reducing costs and improving client benefits.