I'm responsible for client happiness and their podcast growth and success

London Business School’s academic strength and global outlook drives original and provocative business thinking. We challenge conventional wisdom, transform careers and empower our people to change the way the world does business.

You are a B2B business owner with a brilliant product or service.You've put in the hard work and your business has lots of happy customers. You know this from all of the positive feedback, glowing testimonials and repeat custom you have.But the problem is, how do you market all of this goodness to your prospects? You need a solution and that's case studies.Case studies are testimonials on steroids. They are invaluable assets that your business needs, and right now, businesses like yours are turning to them more than ever.A great case study is truth and proof that your business really works. Through your customers' words and voice, prospects hear how your product or service helped people solve a problem. And in turn, your audience trusts that your product or service will do the same for them.As a case study copywriter, I help business owners like you capture and make money from your customer success stories. I craft these real-life narratives into a compelling piece of marketing that you can use again and again.Through the power of case studies, my copywriting can help your business achieve real, tangible results.Want to make your clients' success work for you?Get in touch on here or email me at hannah@onedaywriting.com

Executive Assistant to Chief Sales & Marketing Officer and Chief Digital and Information Officer. Included:- High level diary management- Arranging extensive international travel- Liaison with internal and external stakeholders- Member of pre-event management team- In-person event management in Milan for over 90 attendees and guest speakers- Streamlining existing processes- Gatekeeping and core PoC for each Officer- Expenses management

PeopleCert is the global leader in the delivery of examination and accreditation services, delivering millions of exams in over 200 countries. PeopleCert develops and delivers market-leading Business, IT, and Language exams worldwide, enabling individuals to reach their full potential and realise their life ambitions through learning. In July 2021, PeopleCert acquired Axelos, a joint venture company created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc (CPI.L).Following the acquisition of DevOps Institute, my Event Management role has transferred to working with PeopleCert.

DevOps Institute works to advance the human elements of DevOps. We create a safe and interactive environment where members can network, gain knowledge, grow their careers, support enterprise transformation, and celebrate professional achievements.We are not just an information source; we connect and enable the global Member community to drive human transformation in the digital age.

Responsibilities supporting CEO and the wider business:- Reducing cognitive load for CEO to enable him to move into his role fully and deliver profitable growth- Overhauled CEO's diary management practices and conduct consequent daily, deep diary management - Managing CEO's inbox for external and internal enquiries- Act on behalf of CEO in his absence with client facing correspondence and action - Act as gatekeeper for CEO and liaison for wider business- Supporting Business Development team with client requests and events- Production of documents, presentations and newsletters-Testing and implementing company-wide roll-out of utilisation tool, to enable the business to be more profitable- Designing and implementing sales data performance tracking- Designing and overseeing internal project management- Research and liaise with venues for company away days. Create events and oversee event management, incl. organising national and international team attendance - Stage Manager for virtual training deliveries, including facilitating breakout rooms and attendee management- Proficient Outlook, Dropbox, Toggl, Zoom, Teams and Sharepoint userOther responsibilities:- Creation of onboarding process for new starters, arranging their first 2 weeks in the business- Implemented new starter buddy system- Supporting wider Leadership team with diary management and meeting room bookings, meeting content and projects- Supporting Business Development team with client liaison and virtual events- Supporting Founder's EA with her tasks

Responsibilities supporting three Founders:·Multiple diary management for Founders·International travel and hotel arrangements for Founders·Production of documents, presentations and newsletters·Managed multiple inboxes for Founders·Management of expenses for Founders·Responsible for organising business coaching for employees with external provider·Researched venues for client meetings/dinners and coordinated these with venues, overseeing the event management·Greeting clients and stakeholders, from Board members to couriers·Supporting CEO with his philanthropic, social mobility work - acted as sole liaison with external stakeholders, arranged meetings, set up virtual meeting system, transcribed meetings and disseminated accompanying documentation· Proficient Hubspot, GSuite and Slack userOther responsibilities:·Supported wider Director team with diary management and meeting room bookings, meeting content and projects·Supported HR team with admin·Supported Office Manager with her tasks and events

Responsibilities supporting CEO and CFO:· Managed a whole host of personal requests; ranging from the weird to wonderful!· Diary management· International travel and hotel arrangements· Quarterly Board pack production and Board meeting management; held in London and internationally· Production of documents, presentations and newsletters· Managed inboxes· Expenses· Researched venues for client meetings/dinners· Greeted clients and stakeholders, from Board members to couriers· Point of contact for liaising with equity investors/Board members from L- Catterton Other responsibilities:· Supported wider Director team of six with diary management and meeting room bookings, meeting content and projects· Supported HR team with admin· Administrator for HR system (Bamboo) and liaison for employees and Private Health company, Vitality· Managed Office AdministratorKey achievements:· Sourced venue, created theming and produced company Christmas party for the past 2 years for over 60 people· Facilitated company offsite at Kidzania for over 60 people· Implemented new working system for CFO to produce Board pack and Board meeting management· Implemented a new filing system for all CFO paperwork and contracts

Iqbal Wahhab OBE, Founder of Roast Restaurant and Cinnamon Club, asked me to provide marketing, events and business support for a four month, intensive consultancy contract.Key achievements:• Organised and oversaw pop-up Roast restaurant in ISIS Youth Offenders Prison, Belmarsh. Organised training of offenders, guest list for attendees and logistics as well as marketing for the event• Volunteering project – working alongside The Roast Foundation and the company’s CSR philosophy, I connected Roast employees with charities Mum’s The Chef and Independent Age, providing essential volunteer support networks and assistance• Created bespoke events around the Roast brand including wine and food matching dinners, • Marketing and PR for Roast at Taste of London and Roast at Oval events• Supported and created marketing and content for Roast’s 10 year anniversary magazine• Acted as Creative Consultant for both Roast and external associates’ photographic and film shoots

Responsibilities:• Assisted CEO with his daily needs, both personal and professional, from travel arrangements and hotel bookings for both national and international travel, to arranging meetings internally and externally, at Executive level• Supported FD with her needs and diary management as well as producing any documentation she may need• Supported and worked with Legal Counsel, preparing legal documents• Point of contact for all CEO enquiries• Supported wider Management team with diary management, meetings, producing supporting documents• Sourced and liaised with agencies; from Marketing to HR• Liaison for Board members and organiser of monthly Board meetings; creating Board packs and presentationsKey achievements:• Planned, created and co-ordinated annual staff event for 90 attendees. Event included requirements for venue search, creation of theme, sourcing of theming, creation of team activity, awards ceremony and multi-media creativity. Have been asked to organise staff event for 2014 which has the added element of a conference around vision and direction of company• Solely organised and over-saw 2 office moves; responsible for sourcing office space each time. Negotiated costs to match company budget• Sourced London home for CEO. Styled interior comforts, sourcing and purchasing items

Responsibilities:•Day to day management of Director's diary, logistical needs and expenses•Point of contact for trouble shooting recruitment enquiries•Coordinated branded materials for each recruitment event and new recruitment phase•Organisation of team’s social events throughout the year •Conceptualised and ensured delivery of a variety of fundraising and branding events•Creating and maintaining relationships with external suppliers and creative agencies•Managed relationships with celebrity agents, internal stakeholders, trustees and charity patron•Looked after wider Development Team's needs from income management to organising team eventsKey achievements:•Co-ordinated 60 Teach First employees' participation in Reading Half Marathon, creating all communications, logistics and fundraising budgets•Created and coordinated Teach First's first challenge event, for both internal and external audiences - the Teach First 10k for 1500 runners. As well as running the event from inception to completion, tasks included arranging travel logistics for employees in regions outside of London, ‘selling’ registration to cold audiences and creating relevant branding and marketing for new and familiar markets alike• Co-ordinated and delivered creative recruitment and cultivation events for up to 300 people e.g. London region teacher cultivation event•Co-ordinated and delivered recruitment campaigns e.g. recruitment brochure photo shoot•Designed and oversaw creation of recruitment team’s on campusuniform, negotiating reduction on cost and delivery of design•Responsible for recruitment of 75 volunteers, creative coverage of event, set up of event, design of race apparel, all communications in the infancy of, and leading up to, the event•Created fundraising events service across seven UK regions; coordinating participation in established fundraising events as well as creating and organising bespoke events

Responsibilities:•Helped and supported Jane in every area of her personal and professional life, sourced best deals and organised all travel arrangements; both personal and professional. Organised every aspect of personal holidays•Liaised with all sectors of the media, radio, television, newspapers, magazines, for interviews, photo shoots and appearances•Complex diary management and handled all correspondence, responsible for invoicing, payment collection and bankingKey achievements:•Organised the relocation of Jane’s practice to 2 new premises in Leicester and London, setting in place new procedures, admin and staff•Delivered bespoke tasting events for Jane Clarke Foods•Organised Jane’s appearance on Jamie Oliver’s Eat To Save Your Life as show’s nutritionist•Organised and lead 3 house moves including relocation from London to Leicestershire. Oversaw every aspect of move and consequent sale of original house, secured media coverage of move and organised awareness event with press and local clienteleDecember 2008 – December 2009 (ran concurrently with Bodyfoods role) Dr Martin Scurr, London,Personal Executive AssistantResponsibilities:•Provided full 1:1 personal assistance for Dr Scurr’s London practice (2 days a week)•Diary management, handling of personal affairs, organising social events and running occasional errandsKey achievements:•Implemented electronic filing system for patients•Organised and oversaw practice’s third floor renovations from store-room to holistic health space

Responsibilities:•Solely responsible for CEO’s diary and travel arrangements, offering support throughout his day, accompanying him to meetings and hosting events•Covered HR for first 3 months; organising interviews, new employment and payKey achievements:•Organised office and staff events, from staff building days to birthday and Christmas parties•Organised office move for entire company of over 200 people

Responsibilities:•Solely responsible for CEO/Producer’s diary and complex travel arrangements•Supported the immediate office and those employed on touring theatre companies; up to three at any one time•Responsible for payroll and agent negotiations for cast and crew Key achievements:•Co-produced annual theatre awards, Olivier Awards and organised publicity events for West End and national touring shows