Jerry C.

Jerry C. Email and Phone Number

Associate Management Consultant Extensive ITSM/ITIL management, Leveraging resources to support 24x7 IT support @ Wipro Limited | IT Service Management. @ Wipro Limited
bangalore, karnataka, india
Jerry C.'s Location
Ponder, Texas, United States, United States
Jerry C.'s Contact Details

Jerry C. personal email

Jerry C. phone numbers

About Jerry C.

Adroit contract management coupled with exceptional written/verbal communication. Proficient system technology skill set and ITSM, i.e... Epic, Soarian, VMware, VDI, VPN, RDP, CITRIX, AWS Cloud Services, ServiceNow, SalesForce etc. Organized effective managing through analytical problem solving for diversified business development & customer facing solutions. Ultimate goal being to provide reliable, innovative, and cost-effective IT services that meet the needs and expectations of our clients and stakeholders.

Jerry C.'s Current Company Details
Wipro Limited

Wipro Limited

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Associate Management Consultant Extensive ITSM/ITIL management, Leveraging resources to support 24x7 IT support @ Wipro Limited | IT Service Management.
bangalore, karnataka, india
Website:
wipro.com
Employees:
187350
Jerry C. Work Experience Details
  • Wipro Limited
    Associate Management Consultant
    Wipro Limited Jul 2021 - Present
    Plano, Texas, United States
    Remotely manage/support Service Desk/Dispatch up to 30 engineers coordinating ITSM support for our clients. Addressed up to 500+ incidents weekly, while assessing escalations priorities. Provide subject matter expertise wherever required. Ensure proper/efficient communication for thorough resolution as a crisis manager. Plan and schedule Changes, Coordinating with all department managers. Perform Root Cause Analysis (RCA) for major Incidents. Reinforce defined quality/security process for the projects. Perform Trend analysis, identifying top trending incidents and work with respective teams/individuals to minimize incident to ensure clients production levels are achieved per Service Level Agreement.
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Jerry C. Skills

Sales Process Improvement Program Management Management Access Analysis Business Analysis Business Planning Call Centers Customer Satisfaction Customer Service Data Analysis Inventory Management Marketing Microsoft Excel Microsoft Office Networking Project Management Project Planning Recruiting Selling Strategic Planning Team Building Teamwork Training Team Leadership Leadership Account Management Public Speaking Sales Management New Business Development Veterans

Frequently Asked Questions about Jerry C.

What company does Jerry C. work for?

Jerry C. works for Wipro Limited

What is Jerry C.'s role at the current company?

Jerry C.'s current role is Associate Management Consultant Extensive ITSM/ITIL management, Leveraging resources to support 24x7 IT support @ Wipro Limited | IT Service Management..

What is Jerry C.'s email address?

Jerry C.'s email address is on****@****ail.com

What is Jerry C.'s direct phone number?

Jerry C.'s direct phone number is +140532*****

What are some of Jerry C.'s interests?

Jerry C. has interest in Poverty Alleviation.

What skills is Jerry C. known for?

Jerry C. has skills like Sales, Process Improvement, Program Management, Management, Access, Analysis, Business Analysis, Business Planning, Call Centers, Customer Satisfaction, Customer Service, Data Analysis.

Who are Jerry C.'s colleagues?

Jerry C.'s colleagues are Manish Kale, Komal Mishra, Thrupthy Vasudevan, Sakshi Soumya, Rodolfo Szeremeta, Nitin Gupta, Rahul Tamarkar.

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