Led Agile Teams: Managed distributed teams to implement Adobe AEM for government organizations, migrating 100+ websites to enhance content publication and streamline workflowsProject Roles: Acted as Project Manager and Scrum Master, ensuring cohesive project executionAgile Project Management (Scrum):Lifecycle Oversight: Directed all scrum, roadmap, and backlog management ensuring projects met timelines and government requirementsScheduling: Developed and maintained detailed project schedules, defining clear sprint goals, refined user stories, and backlog management to meet scope and client requirementsRisk Management: Identified potential project risks, led review sessions, and crafted comprehensive mitigation strategies to minimize disruptionsScrum Practices: Implemented and upheld Scrum principles and best practices, conducting regular sprints, sprint reviews, and retrospectives to foster continuous improvement and deliveryStakeholder Liaison: Coordinated with stakeholders, sponsors, and vendors, ensuring clear communication and alignment on project goals and requirementsTool Administration: Managed project tasks using Jira, overseeing epics, sprints, and Scrum meetings. Ensured effective team communication through Slack, Asana, and ConfluenceAdobe AEM Expertise: Completed Adobe integrator training, enhancing proficiency in Adobe's content management products and fulfilling partner program requirements

CMS Development and Deployment: Led the procurement, development, and deployment of a new CMS (Sitecore) for county operationsVendor and Project Management: Managed vendor relations and utilized Azure DevOps for the launch of the county's Hazardous Waste website, incorporating Scrum/Agile methodologies and adhering to governance standardsThird-Party Integrations: Oversaw multiple vendor and contractor partnerships for integrations with Tableau, Adobe, and Sitecore, ensuring optimal customer experiences and equitable vendor selectionStakeholder Engagement: Engaged closely with stakeholders across various levels to ensure a customer-centric approach throughout project lifecyclesCollaboration with IT and Architects: Collaborated with county architects and IT teams to align projects with strategic technical requirements and design components to ensure Compliance and Documentation: Ensured compliance with county governance and documentation standards for project gate deliverablesPMO Contributions: Actively contributed to and advised PMO standards, reviewing and recommending best practices tailored to county needs for Agile, SAFe, Waterfall, and Scrum for process improvementsCertified Scrum Product Owner: Achieved CSPO certification (2017) and contributed as a Scrum Master, Product Owner, and Project Manager, applying best practices in scrumTransition to Scaled Agile Framework: Contributed and participated in the initial stages transitioning the KCIT PMO from Waterfall to Scaled Agile Framework (SAFe), facilitating training and organizational adoptionScrum Center of Excellence member: Participated and drove the adoption of shared project and scrum best practices in KCIT

Website Redesign Leadership: Spearheaded the Department of Local Services website redesign, coordinating with KCIT and Executive Services to enhance content and user experienceLicensing and Renewal Optimization: Led initiatives to optimize the licensing and renewal processes for Regional Animal Services, successfully reducing transaction costs and boosting constituent and customer satisfactionBacklog and Work Intake Streamlining: Streamlined the project backlog and work intake processes, resulting in improved project deliverables and better resource allocationWork Intake Process Improvements: Collaborated with PMO leadership and the KCIT Resource Manager to establish a unified work intake process, enhancing deliverables and preparation for project assignments

Revenue-Boosting Projects: Drove projects for AT&T’s Premier program, enhancing customer experience and functionality to boost revenueData and Platform Migrations: Orchestrated AT&T data and platform migrations, achieving significant cost savingsAgile Project Management: Managed project schedule, team member allocation, aligning timelines and status reports with cross-functional teams for multiple project releases adhering to AT&T’s agile and waterfall standardsBudget and Resource Compliance: Maintained budget and project team resource compliance, ensuring adherence to financial audit, tracking, and documentation requirements to AT&T’s standards

Enterprise Client Onboarding: Managed and completed the end-to-end onboarding for multiple enterprise clients onto AT&T's SMS/MMS and Next Generation Enterprise Application Gateway (NGEAG) platforms, ensuring a smooth transition and adherence to AT&T’s Enterprise standardsCertification and Compliance: Maintained up-to-date AT&T network certification documentation and requirements, reinforcing audit compliance and operational excellenceCross-Departmental Collaboration: Facilitated collaboration with IT network and security system teams to meet platform connectivity guidelines and ensure audit complianceRisk Mitigation, Security Compliance: Developed and executed risk mitigation plans for external customer applications, enhancing platform securityIncident Resolution: Managed incident resolution by leveraging support SMEs, contributing to quick turnaround and increased customer satisfaction.

Developer Support Leadership: Led developer support teams to consistently meet 100% of service level agreements (SLAs), focusing on efficient issue resolution, and escalation, and response timingSupport Documentation and Quality Standards: Developed and maintained support policies, documentation, and quality standards, achieving a 98% customer satisfaction ratePlatform Stability and Security: Enhanced platform stability and security through comprehensive risk assessments and readiness checks during platform releases, significantly improving customer experienceTechnical to Customer Translation: Collaborated with marketing to translate technical features into clear customer value propositions, reviewed and provided customer facing support and documentation enabling quality and customer experience standards for accuracy and ongoing releasesProduction System Streamlining: Streamlined production admin systems and core functionalities by conducting thorough requirements analysis and defect resolution using Rally softwareTeam Training and Risk Assessments: Conducted team training and risk assessments, reinforcing platform stability and security, thereby enhancing customer satisfaction

API Platform Management: Managed AT&T's RESTful API platform, ensuring 99.999% uptime and leading to a 10% decrease in critical incidents while resolving developer customer issuesSystem Tools Development: Led the support and development of internal API system tools managing customer records, onboarding flows, credentials, platform configurations, and security to maintain platform integrity and quality ensuring platform integrity and uptimeIncident Resolution: Collaborated with IT operations and support teams to identify and resolve platform incidents, escalating and driving root cause analysis, issue resolution, vendor engagement, and c-level communication and engagement Operational Documentation: Created, implemented, and maintained operational support, standard operating procedures and supporting documentation Performance Reporting: Defined, maintained, and reported key performance indicators (KPIs) to inform leadership about system health, uptime, incident frequency, release impacts, alignment to platform upgrades, and key customer issuesNetwork Monitoring: Monitored network infrastructure using Topaz and Nagios, recommended improvement practices and stabilization changes through defects (Quality Center) and requirements analysis (Rally, Jira)Readiness Assessments: Conducted API platform readiness assessments and activities in preparation for quarterly platform releases and freeze periods

Device Certification – Third Party Websites: Ensured external device websites aligned with AT&T's compliance standardsCommunication and Certification Coordination: Orchestrated communications and certification processes among marketing, quality engineering, and third-party developersPLASMA Lifecycle Management: Led the development, maintenance, and lifecycle management of PLASMA, AT&T's device certification platform, including requirement and policy formulationVendor (Plasma) Operations Governance: Managed vendor operations for PLASMA (also Product), overseeing scope, schedules, cost, and risk management ensuring delivery and improved replacement of AT&T’s certification programTechnical Support for Developers: Provided technical support to external developers, ensuring compliance with AT&T WAP guidelinesWorkflow Administration: Administered and maintained six distinct onboarding and certification workflows improving the onboarding certification rates by 30% in the first 6 months and less regression testing meeting quality improvements

Game Website Management: Managed and collaborated with design and development teams, synchronizing, and managing game website updates and new marketing. Also drove the development, release, and management of NCSofts AION game website, and successfully and maintained and deployed partial redesigns for 5 game sitesWorkflow Implementation: Implemented new web production workflows and protocols via MS SharePoint, streamlining operations for clients and the internal web teamOperational Efficiency: Boosted operational efficiency and stakeholder reporting, contributing to increased productivity levels, transparency, and increased workload visibility improving project focus and team work prioritiesOngoing Project and Requirement Refinement: Partnered with game studios to assess project scope, formulate requirements, and manage release timelines between marketing, creative, and development teamsCRM Email Campaigns: Administered CRM email campaigns using Lyris ListManager, establishing internal business rules and best practices for effective reporting, and sending monthly game newsletters ensuring Email compliance and quality industry standards and best practicesGlobal Coordination: Coordinated with the European web team to align US and EU schedules for synchronized global launchesContent Localization: Managed content localization, overseeing translation requests across 5 languages

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