• Reorganized a team of 70 meeting the physical, food, and social needs of travelers that cross exit 41 of the I75.• Directed operations with full P&L responsibility of a truck/travel center with 12 auto fuel lanes, 9 commercial diesel lanes, 200 truck parking spaces, 4 showers, laundry facilities, convenience store, deli, full-service restaurant, and annual revenues of 40M.• Managed projects to establish a chart of accounts, rebuild lighting on the diesel island, resurface roof of convenience store, replace damaged AC units, update restaurant menu, replace restaurant POS, update convenience store POS, establish cadenced property maintenance, replace security camera control systems, and improve beverage island service.

- Completed remodeling the Train Depot from the Ludwig Copper Mine using personally acquired construction skills including: framing, insulation, drywall, electrical, plumbing, general carpentry, stucco application, painting, flooring, window and door installation, and tile installation. - Relocated homestead from Nevada to Kentucky to escape drought conditions.

• Resolved customer complaints, repair requests, and delivery schedule complications.• Led team of six providing delivery and installation services to complete the manufacturing revenue cycle on 6.25M in annual production.• Designed and documented as part of the company's continuous improvement efforts, a new employee development program to align individual customer service skillset with company core values.

• Rebuilt distribution team spread across 1000 square miles of CA and NV working from 200,000 gallons of storage and 4 offices to service commercial and residential customers in 12 distinct geographic areas. • Reduced accident and injury rates by 30% by inspiring an uncompromising safety culture encouraging personal buy-in through daily tailgate meetings, infield observations, coaching, and an unwavering commitment to do the right thing.• Managed relationships with local fire, NV LP Gas Board, Public Utilities Commission, PHMSA, and other authorities having jurisdiction to ensure 100% regulatory compliance on 8 pipelines.

• Serviced more than 100,000 customers worldwide by recruiting, training, and leading a team of technical and administrative support representatives providing consumer support for networks of wireless cameras and associated AWS servers: GoodData, SQL, ZenDesk.• Increased customer satisfaction from 68% to 96% in the first three months and reduced troubleshooting by 20% by deploying a customer support flow chart.• Discovered an unrecognized product defect and collaborated on regression analyses to identify affected serial number batches; SQL, GoodData, Google Sheets.

President Emeritus, ProNet Reno• Inspired a 100-member organization of diverse volunteers providing career management training for displaced professionals seeking to advance their careers.• Completed project management (PMI) continuing education courses at UNR, and acquired certification as an Information Privacy Professional.