Multifaceted, detail-oriented, and performance-focused IT support professional, with extensive experience in configuring computer systems, diagnosing software problems, and troubleshooting technical issues. Highly skilled at providing technical support and training end users; developing solutions to boost the performance of various systems across the business; and prioritizing assignments to maintain appropriate workflow and ensure completion in a timely manner. Equipped with strong communication and interpersonal skills in building and maintaining professional relationships with colleagues, clients, and senior leadership.

• Conceptualized websites and web-based applications as well as scripts for network maintenance management, data reporting, employee scheduling, staff training, staff information/directory, and several utilities for tracking and reporting data on Microsoft SQL Server• Designed applications to retrieve customer information from routers, create email notifications to customers on network events, validate customer network connectivity, automate the transfer of customer information, and updated customer information based on data• Enabled restricted access to customer interfaces and related troubleshooting commands through development and maintenance of interfaces to Cisco and Juniper routers• Worked with other software development teams to optimize multiple applications and interfaces focused on boosting agents performance• Built and maintained databases using MS SQL Server and Microsoft Access• Devised maintenance plans and backup schemes for data recovery• Keenly evaluated and optimized MS SQL server production databases to improve server performance using various methods such as index optimization• Held responsibility in assessing, designing, and executing new database reports

Taught introduction to computer science - Excel, Microsoft Word, Access, Internet and Email.

Computer Internship