Neil O'Neill Email & Phone Number

Decisive international leader with over 20 years of experience in fostering customer relationships, delivering customer value-based solutions and transforming on-premises service delivery organizations to cloud. Transformational leader with a passion for building high performing teams, optimizing internal business processes to drive customer retention, increasing ARR renewals and managing cost efficiencies within budget to improve overall EBITDA. Recognized for empowering teams to collaborate, execute strategy, deliver results, and transform business. Experience managing post sale organizations ranging in size from start-up to 500+ employees, operating from $3M to $100M in revenue, within large complex SaaS and Enterprise+ Cloud Software engagements across North America, Ireland, UK, United Arab Emirates, Bahrain, Saudi Arabia, Philippines, Hong Kong & IndiaExperience managing customer services under ownership of Private Equity firms TPG, Leonard Green & Partners, Blackstone and Vista Equity PartnersStrengths in developing & running post sale data driven playbooks, services, and consulting teams internationally, bringing new solutions to market, process review and development, utilization management, customer first focus, strategic development, profitable customer project delivery, multiple team management, staff development, international customer relationship management and supporting Sales functionsPreviously worked as Senior Director Technical Center of Excellence, Director Professional Services & Consultancy Ellucian EMEAI & SEA, Head of Professional Services for TERMINALFOUR and in a variety of portfolio/programme management and technical development roles.