Sr. Manager, Global Resource Planning
Current
Jul 2020 - Present
AeroLeads people directory · profile
Oneil Maxwell Email & Phone Number
Sr. Manager @ Vistaprint | MBA, Resource Planning, Process Improvement
at
Vistaprint
1 work email found
@sutherlandglobal.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Manager @ Vistaprint | MBA, Resource Planning, Process Improvement
Location
Montego Bay, Saint James, Jamaica
Company size
Who is Oneil Maxwell? Overview
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Quick answer
Oneil Maxwell is listed as Sr. Manager @ Vistaprint | MBA, Resource Planning, Process Improvement at Vistaprint, a company with 3591 employees, based in Montego Bay, Saint James, Jamaica. AeroLeads shows a work email signal at sutherlandglobal.com and a matched LinkedIn profile for Oneil Maxwell.
Oneil Maxwell previously worked as Sr. Manager, Global Resource Planning at Vistaprint and Manager, Global Resource Planning at Vistaprint. Oneil Maxwell holds Higher National Diploma, Software Programming from Heart College Of Innovation And Technology (Hcit).
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Email format at Vistaprint
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{first}.{last}@sutherlandglobal.com
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Profile bio
About Oneil Maxwell
As a senior manager at Vistaprint, I oversee the planning and executing the organization's contact center workforce management (WFM) operations. With over 18 years of experience in the Internet industry, I have developed a profound understanding of resource planning, process improvement, and workforce management.My core competencies include managing headcount, workforce, and contact centers. I have been fortunate to lead several projects that have successfully optimized contact center capacity, reduced costs, and improved customer satisfaction.My mission is to leverage my expertise and credentials to deliver unparalleled value and innovation to our customers.
Listed skills include Leadership, Customer Experience, Headcount Reporting, Capacity Planning, and 36 others.
Current workplace
Oneil Maxwell's current company
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Vistaprint
10 roles
Oneil Maxwell work experience
A career timeline built from the work history available for this profile.
Manager, Global Resource Planning
Sep 2018 - Jul 2020
Manager, Workforce Management
Oct 2016 - Sep 2018
Manager - Workforce Management
Apr 2015 - Oct 2016
Wfm Manager – Forecasting & Scheduling
Nov 2014 - Apr 2015
Wfm Supervisor – Forecasting & Scheduling
- KEY RESPONSIBILITIES
- Responsible for the long term capacity model with the expected outcome to provide accurate work load predictions for annual budgeting and monthly planning
- Responsible for leading/communicating the Quarterly re-forecast and annual budget.
- Partnering with cross functional stakeholders (CARE Analytics & Service Strategy departments) to ensure accuracy in the forecasting model as well as ensure the groups are aligned to strategic initiatives.
- Responsible for the design and output of the FTE Governance Model and all sub process associated.
- Responsible for the output of the Weekly SLA process and all sub process associated.
Apr 2013 - Nov 2014
Workforce Management Specialist
Job Purpose Responsible for maintaining the contact center's capacity model to ensure that the center is resourced appropriately. In addition to capacity modeling, accountable for all aspects and components of scheduling. Ensure that the centers' schedules align with the contact volume distribution and effectively plans for all offline activity. Key.
Jul 2011 - Mar 2014
Workforce Management - Professional
Responsible for distributing the contact volume forecast into skill groups. Adjust for the upcoming week's cyclical and sales events in Monet WFM software. Ensure that the schedules align with the contact volume distribution and effectively plans for all offline activity.Key Output:Develop impact assessments and what-if scenario models.Responsible for the.
Mar 2012 - Mar 2013
Wfm Associate (Rta)
The Workforce Management (WFM) Associate is responsible for real-time management of the center’s service level performance for all contact types. This includes ensuring that agents adhere to their schedules and that shrinkage activities continue to occur as planned or as best as performance allows. In addition, the WFM Associate executes contingency plans.
Oct 2011 - Apr 2012
President
Jamaica Produce Multi-Purpose Co-Op Society Ltd.
Mar 2008 - Feb 2012
Team & coworkers
Colleagues at Vistaprint
Other employees you can reach at vistaprint.com. View company contacts for 3591 employees →
AE
Antonio Escartin Martínez
Colleague at Vistaprint
Barcelona, Catalonia, Spain, Spain
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DD
Danielle Downes
Colleague at Vistaprint
Windsor, Ontario, Canada, Canada
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YT
Younes Tavasoli
Colleague at Vistaprint
Bentleigh, Victoria, Australia, Australia
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RB
Róbert Baran
Colleague at Vistaprint
Arnhem-Nijmegen Region, Netherlands
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TT
Tommy T.
Colleague at Vistaprint
Natick, Massachusetts, United States, United States
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RT
Ravi Topiwala
Colleague at Vistaprint
Bengaluru, Karnataka, India, India
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JM
Jeffrey Manalang
Colleague at Vistaprint
Pateros, National Capital Region, Philippines, Philippines
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RC
Ronak Chauhan
Colleague at Vistaprint
Ahmedabad, Gujarat, India, India
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SS
Shana Sreenath
Colleague at Vistaprint
Thane, Maharashtra, India, India
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DH
Dominik Herwin
Colleague at Vistaprint
Venlo, Limburg, Netherlands, Netherlands
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Antonio Escartin Martínez
Colleague at Vistaprint
Barcelona, Catalonia, Spain, Spain
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DD
Danielle Downes
Colleague at Vistaprint
Windsor, Ontario, Canada, Canada
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YT
Younes Tavasoli
Colleague at Vistaprint
Bentleigh, Victoria, Australia, Australia
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RB
Róbert Baran
Colleague at Vistaprint
Arnhem-Nijmegen Region, Netherlands
View →
TT
Tommy T.
Colleague at Vistaprint
Natick, Massachusetts, United States, United States
View →
RT
Ravi Topiwala
Colleague at Vistaprint
Bengaluru, Karnataka, India, India
View →
JM
Jeffrey Manalang
Colleague at Vistaprint
Pateros, National Capital Region, Philippines, Philippines
View →
RC
Ronak Chauhan
Colleague at Vistaprint
Ahmedabad, Gujarat, India, India
View →
SS
Shana Sreenath
Colleague at Vistaprint
Thane, Maharashtra, India, India
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DH
Dominik Herwin
Colleague at Vistaprint
Venlo, Limburg, Netherlands, Netherlands
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3 education records
Oneil Maxwell education
Higher National Diploma, Software Programming
Master Of Business Administration - Mba, Business Administration And Management, General
Higher National Diploma, Global Support Sector Leadership And Management
Heart Trust Nsta
FAQ
Frequently asked questions about Oneil Maxwell
Quick answers generated from the profile data available on this page.
What company does Oneil Maxwell work for?
Oneil Maxwell works for Vistaprint.
What is Oneil Maxwell's role at Vistaprint?
Oneil Maxwell is listed as Sr. Manager @ Vistaprint | MBA, Resource Planning, Process Improvement at Vistaprint.
What is Oneil Maxwell's email address?
AeroLeads has found 1 work email signal at @sutherlandglobal.com for Oneil Maxwell at Vistaprint.
Where is Oneil Maxwell based?
Oneil Maxwell is based in Montego Bay, Saint James, Jamaica while working with Vistaprint.
What companies has Oneil Maxwell worked for?
Oneil Maxwell has worked for Vistaprint, Sutherland Global Services, Vista, and Jamaica Produce Multi-Purpose Co-Op Society Ltd..
Who are Oneil Maxwell's colleagues at Vistaprint?
Oneil Maxwell's colleagues at Vistaprint include Antonio Escartin Martínez, Danielle Downes, Younes Tavasoli, Róbert Baran, and Tommy T..
How can I contact Oneil Maxwell?
You can use AeroLeads to view verified contact signals for Oneil Maxwell at Vistaprint, including work email, phone, and LinkedIn data when available.
What schools did Oneil Maxwell attend?
Oneil Maxwell holds Higher National Diploma, Software Programming from Heart College Of Innovation And Technology (Hcit).
What skills is Oneil Maxwell known for?
Oneil Maxwell is listed with skills including Leadership, Customer Experience, Headcount Reporting, Capacity Planning, E Commerce, Bpo, Salesforce.Com, and Online Marketing.
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