Oneita Bagby Email & Phone Number

Metro, Atlanta

Norcross, Georgia

Managed patient’ admission process, treatment, and future appointments. Created and maintained doctor/staff schedule.Verified patient’ account information and insurance coverage eligibility.Treatment planned patient’ dental needs and explained treatment and finance options.Contacted various branch locations and outside companies as a liaison representative.Collected and posted payments to patient accounts and prepared daily deposits.Input detailed program information in… Show more Managed patient’ admission process, treatment, and future appointments. Created and maintained doctor/staff schedule.Verified patient’ account information and insurance coverage eligibility.Treatment planned patient’ dental needs and explained treatment and finance options.Contacted various branch locations and outside companies as a liaison representative.Collected and posted payments to patient accounts and prepared daily deposits.Input detailed program information in specialized company computer system.Used tact and diplomacy in dealing with various customers and/or company reps.Processed insurance verification requests and approved benefits needed.Resolved customer concerns and oversaw/approved payment plans on an individual basis.Insured patient’s dental account information was accurate and up to date. Show less

Tampa/St. Petersburg, Florida Area, Smyrna/Vinnings, Georgia Area

Coordinated supervisors meetings, arranged meeting rooms and supplies etc.Directly troubleshot, handled and resolved customer complaints.Made customer follow-up calls to ensure customer satisfaction.Oversaw coaching/training of new customer service representatives and supervisors.Solved problems and/or troubleshot issues raised by the sales force/store employees.Performed quality assurance audits on a regular basis.Developed programs and action plans to enhance and drive… Show more Coordinated supervisors meetings, arranged meeting rooms and supplies etc.Directly troubleshot, handled and resolved customer complaints.Made customer follow-up calls to ensure customer satisfaction.Oversaw coaching/training of new customer service representatives and supervisors.Solved problems and/or troubleshot issues raised by the sales force/store employees.Performed quality assurance audits on a regular basis.Developed programs and action plans to enhance and drive performance and achieve objectives.Implemented motivational contests and bonus incentives that inspire and motivate associates to achieve results. Show less