Led freight management for large-scale distributor; oversaw dispatching of all freight for drivers, managed product inventories for multiple ports, and was responsible for administrative tasks related to customs forms, driver logs, and HR paperwork. Managed inventory, conducted regular inventory checks, compared to records, and led investigations to correct discrepancies; prepared daily reports for customers listing any issues found from these reports and any additional complications related to damages, billing, and processing.Led team of company and contracted drivers, determined success metrics, assigned daily duties, collected status reports, and provided ongoing training and coaching; built team that was able to develop cohesive unit that produced high-quality results and supported clients effectively.Partnered with repair, towing, trucking company, and port personnel, led ongoing communications and accountability, identified and addressed escalated issues, and provided updates; ensured partners met and exceeded standards and adhered to documented processes. Developed updated inventory control policies, created comprehensive list of products, and new check-out process to track when products were moved; improvements enabled quicker product selection, more accurate tracking and transparency to all teams, and near perfect inventory counts.

Managed accounts payable and receivable actions for department, oversaw accounting for capital improvement, maintenance, and special projects, directed payment processing, and provided up to date financial reporting and updates to management.Oversaw new client onboarding actions, set up workflows and processes in internal systems, worked with stakeholders to test new operations and reporting, and trained employees on actions; enabled smooth and accurate onboarding of new clients that led to positive customer relations.. Managed team of 15 shipping and administrative personnel, led daily meeting to review tasks, held spot inspections and audits of work, and provided additional training and support as needed; team received high praise from clients for communication, work accuracy, and issue resolution. Developed and delivered new hire training and orientation, focused on client relations, shipping and receiving operations, and developing mentorships with more senior employees.