Akash Pudasaini Email & Phone Number

Rockhampton, Queensland, Australia

Provided on-site technical support, including laptop repairs and network device installations, as required.Facilitated console access for remote engineers to troubleshoot and resolve network issues.Collaborated with remote teams to address urgent client needs, ensuring minimal downtime during critical situations.

Assisted in the collection and sampling of biological data from chickens for academic research projects.Ensured accurate recording and storage of samples, following lab protocols and project guidelines.

Provided timely technical support to customers via phone, email, and field visits, resolving internet connectivity and account issues.Used Putty and web-based tools to monitor and troubleshoot network performance for over 50 customers daily.Configured routers and network devices both remotely and on-site, ensuring seamless connectivity.Escalated complex issues within a 2-minute system allowance, supplying detailed information to higher-level teams.Documented customer interactions and technical resolutions in the ticketing system, contributing to the knowledge base.

Professional Year Program, Information, Communications & Technology

Project: Developed and simulated a network design prototype.

Master, Information Technology, Networks And Information Security

Major Project: Designed, tested, and simulated a university network prototype with security implementations.

Master Of Information Technology, Computer Systems Networking And Telecommunications

Bachelor, Electronics And Telecommunication Engineering

Major Project: Developed a vehicle speed detection system using image processing with Raspberry Pi and Python. Minor Project: Built.