Help businesses with e-commerce solutions, systems integrations, platform migrations, and improve website user experience.

Managed team of project coordinators, designers, front end developers and data specialists. Implemented new task management processes to unclog the project pipeline and directed client eCommerce strategy. Started team L10 meetings utilizing EOS methodology and Ninety.

Led client discovery workshops, created specification documents and performed QA bug triage. Helped expand BA activities to other departments not yet leveraging the BA role.

Started the Digital Marketing department with new service offerings, wrote sales and blog content, trained internal team of marketing specialists. Managed accounts by focusing on growing clients businesses through strategic initiatives and expanding to new marketing channels. Scoped and estimated new projects, and served as subject matter expert to close new business.

Originally started and sold AutoCustoms.com, which later merged with RealTruck.com.Designed and implemented internal processes and systems as the company grew. Managed new site development and platform migration projects. Helped build a web development team and processes.

Managed two automotive sites specializing in truck, SUV and Hummer accessories. Developed a new eCommerce site design and infrastructure to improve the customer order process. Implemented automatic order confirmations to replace standard mailed receipts. Also maintained Mail Order Manager system and all hardware/software tech support.

Worked with church youth of all ages, organized events and volunteers, led youth-related activities, taught Sunday School and youth group classes.

Managed IP address assignments, DNS reservations and VPN access lists for dev/prod server migrations. Resolved priority VPN/SecureID connectivity and access trouble tickets.

Wrote and presented company's first "Lunch-n-Learn" session on supporting Outlook 2007. Exceeded SLA goals for case resolution and customer satisfaction. Trained new employees on ticketing system and troubleshooting procedures.

Managed network infrastructures at 5 greater Cincinnati locations. Formatted, configured and installed file servers, workstations, printers and network cabling. Designed and installed network infrastructure in new office construction. Maintained workstation and server hardware upgrades/repairs and internal FoxPro database software.