Field Services Engineer
Current• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.• Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects.Analyses customers' needs and clarifies if the responsibility for problem resolution falls on the sales personnel, customer support representatives or engineers.• Responds to customers' complaints, provides time to solutions to resolve customers' issues. Works alongside the sales team to provide better solutions for customers.• Provides training, CIP ideas, and BKMS to customers.Monitors the performance of the product, provide regular update report and feedback on customer's service requests.• Reports common complaints of customers to management in order to address the situation for future reference.Makes recommendations to maintenance technicians or contractors and offers feedback on product development, features, and functions.
