Assist in the development and implementation of sales strategies to achieve departmental revenue targetsCollaborate with the Head of Business DevelopmentPrepare and deliver presentations and product demonstrationsCoordinate with internal teams to customize solutionsAssist in company PR and marketing activities such as social media posting, event management, and client hostingStay updated on industry trends, activities, and best practices in sales and business development

Founder of Travel Bubble by Ella Co.

Co-ordinate and participate in several projects and activities in enhancing of UOB’s upcoming systems to be utilised by wealth advisors to engage affluent customers Perform UAT that includes developing test plans, test scenarios and test scripts for end-to-end testingSpearheaded test data analysis and cross departmental collaboration for test data creation to capture UOB’s retail products - CASA, Unit Trust, Investments, GTD and Insurance, to align on business objectives and help in long-term & short-term strategy formulationResponsible for daily effective incident resolution, progress old age incidents, regular progress on all incidentsManage stakeholders to facilitate all future package releases and project progress, risks and benefitsEngage with business director and product managers, providing end-to-end solutionsLead and supervise project team to mentor, assign tasks and responsibilities to strengthen coordination for efficiency in deliverablesProvide training to end users on system guidelines and enhancements

Provided the full spectrum of business supportProvided excellent customer service to high net-worth clientsMeeting client’s needs with professional sales consultations and immaculate after-sales serviceHandled client disputes with appropriate solutionsCompiled and organised records of client accounts and customer service reportsGenerated reports and presentation materials for product strategies and campaignsFollow up with prospective clients, managing clients expectations, participating in roadshows and seminars

Managed and coordinated brand strategies and campaigns in the sales and marketing areaReached out to clients to create brand awareness and maintained good working relationshipsCreated all marketing materials and utilised social media networking for client outreachSpearheaded events including venue and sponsorship research

Hosted various events for Nestle Singapore and Giant SingaporeCreated engaging, information and persuasive speeches relevant to the events in front of a large audienceEnsured a seamless transition of events

Manage client’s enquiries through appropriate clientelingMeeting client’s needs through relevant product recommendations and upsellingHosted VIPs at the LV Time Capsule 2017

Effective communication through conveying brand information to customers and respond to inquiries that ariseAchieved daily and monthly sales target in a fast-paced environmentEngage and educate customers on product usage

Responsibilities include repairing devices and properties across the campusAided customer’s enquiries and liaising with internal stakeholders Administered annual Open House held by the School of Information Technology

Ascertained the internal processes align to business requirements and regulatory standardsDeveloped fit-for-purpose programs to enhance organisation performance Used systematic processes to decompose data into meaning unit for the stakeholdersInvolved in project uplifts