Liya Ong Email & Phone Number

Singapore

Division Lead at Agency for Integrated Care, Silver Generation Office

Internship at LB Community Case Management Service (CCMS), as part of the requirement for NUS Graduate Diploma in Social Work- case management for vulnerable seniors in Clementi, Queenstown and Bukit Timah - supported in 2 community outreach efforts

Singapore

On top of my previous responsibilities,• Spearheaded and designed a Sustainable Youth Leadership Development Programme in line with the East Coast vision• Recruited and managed 80 youth leaders for the programme

Programme Management • Organised and coordinated Support Our Pioneer Programme (SOP) for ~300 seniors at 6 volunteering sites to provide bi-weekly emotional support at their home, and Digital Learning Workshop (DLW) for ~350 seniors via ~80 workshops in 2022 Q1 to 2023 Q1 to educate seniors on digital literacy • Recruited and managed 190 youth volunteers for SOP & DLW• Coordinated ad-hoc programmes such as CDC Vouchers Outreach @ East Coast, where 16 youth volunteers engaged ~1500… Show more Programme Management • Organised and coordinated Support Our Pioneer Programme (SOP) for ~300 seniors at 6 volunteering sites to provide bi-weekly emotional support at their home, and Digital Learning Workshop (DLW) for ~350 seniors via ~80 workshops in 2022 Q1 to 2023 Q1 to educate seniors on digital literacy • Recruited and managed 190 youth volunteers for SOP & DLW• Coordinated ad-hoc programmes such as CDC Vouchers Outreach @ East Coast, where 16 youth volunteers engaged ~1500 residents in 1.5 months and ensured 95% redeemed their vouchersSG Cares VC• Liaised with 18 SG Cares Volunteer Centre, to understand town needs and increased collaborations by 50% via adoption of programmes, volunteer training and creating new collaboration opportunities• Collated and presented SG Cares data to stakeholders to evaluate strengths and gaps, and brainstormed strategies to meet needs such as increasing youth volunteer management capabilities Show less

Singapore

- Conducted research on new coconut products for US Market to find adulterant for new products - Automated reporting process with Power BI report to identify adulterations in product quality- Managed the Laboratory Information Management System (LIMS) by data cleaning and optimizing web pages for internal and external labs- Liaised and troubleshoot with quality representatives from 12 external factories for data warehouse - Developed SAP Crystal Reports to track factories’… Show more - Conducted research on new coconut products for US Market to find adulterant for new products - Automated reporting process with Power BI report to identify adulterations in product quality- Managed the Laboratory Information Management System (LIMS) by data cleaning and optimizing web pages for internal and external labs- Liaised and troubleshoot with quality representatives from 12 external factories for data warehouse - Developed SAP Crystal Reports to track factories’ quality and performance with above data- Analysed lab data from 12 external factories on raw coconuts and finished products using Crystal Report and Excel, via product quality analysis and production line troubleshooting- Piloted a document control system using Ivy Documents within 6 months to establish a formal system for company and external organisations- Ensured all lab SOPs, records and quality policies are compliant with ISO17025 standard- Assisted on trials for the creation of new flavoured products at pilot plant and factory Show less

Singapore

- Collaborated with lab team to obtain ISO17025 accreditation within 6 months by validating 8 existing methods and establishing documentation adhering to ISO standards- Validated method for determination of 4 sugar compounds in beverages, concentrates and solid samples through sample filtration and injection into Shimadzu LC-RID- Conducted quality control tests with ~50 new samples weekly e.g. Sensory, Brix, pH, Titratable Acidity, Karl Fisher, Moisture Content by Oven, HPLC and ICP-OES

190 Pandan Loop, Singapore

- Validated method for determination of 23 illegal dyes in flavours by optimizing compounds on Waters LC-MS/MS, performing sample extraction and injection into Waters LC-MS/MS. - Processed data collected using Waters TargetLynx and Microsoft Excel - Assisted in tests such as Pesticide, Heavy Metals, Acrylamide and Sensory tests

Singapore

- Validation of method to determine 4-Methylimidazole in soy sauces using LC-MS/MS- Assisted in the analysis of chemical contaminants such as Polycyclic Aromatic Hydrocarbon, Phthalate and Mercury in food.

Graduate Diploma In Social Work, Social Work

Chemistry