James Ongo Email & Phone Number

Colorado Springs, Colorado, United States

Highly skilled Legal Assistant with a strong background in supporting paralegals and attorneys in processing legal disclosures and drafting essential templates. Adept at managing complex legal documents and ensuring timely filing. Proficient in maintaining up-to-date case records, managing dockets, pro se filings, and orders. Experienced in online file management, including registration of actions and updating case status charts and calendars. Diligently keeps financial records and case statuses current. Detail-oriented professional committed to completing tasks within specified time-frames. Strong organizational and communication skills with a keen eye for accuracy and compliance. Committed to delivering exceptional support in legal case management.

Philippines

Empowering attorneys and paralegals to maximize their time by managing their calendars, preparing and organizing documents, drafting legal documents (notices, certificates, etc.), updating and maintaining client's CRM records. Ensured accurate client billing and timely e-filing of legal documents. Streamlined law firm operations through efficient administrative tasks, contributing significantly to the firm's success.

Philippines

As the Team Lead for a prominent Telco account at Teletech, I bring extensive expertise and a proven track record in effectively leading and coaching high-performing teams to achieve exceptional results. With a deep understanding of customer service principles and practices, I possess a wealth of experience in motivating and inspiring my team members to deliver outstanding customer experiences. Central to my leadership approach is the establishment of a collaborative culture that fosters a customer-centric mindset and nurtures creativity. I possess a genuine passion for coaching and am fully committed to honing the skills of my team, enabling them to unlock their full potential and thrive professionally.

Philippines

As a Technical Support Representative for a telecommunications company, I embarked on a transformative journey, initially handling inbound calls from customers encountering internet service issues. Through dedication and proficiency, I became a Subject Matter Expert (SME) in troubleshooting and customer service. This recognition led to an additional responsibility of handling escalated calls, where I utilized my expertise and experience to address complex technical problems and provide exceptional customer service. By seamlessly navigating through escalated situations, I ensured that customers received the highest level of support and resolutions to their concerns. This elevated role not only expanded my technical troubleshooting skills but also deepened my understanding of customer needs, allowing me to deliver a comprehensive and gratifying support experience.

Bacolod, Western Visayas, Philippines

As a Customer Service Associate for a cable company, I had the opportunity to handle inbound calls from customers experiencing issues with their cable services, including TV, internet, and telephone. Alongside troubleshooting technical problems, I also provided support for billing inquiries and assisted with sales. By delivering personalized and empathetic customer experiences, I successfully resolved issues, clarified billing concerns, and offered tailored solutions. Through effective communication and a commitment to customer satisfaction, I cultivated a deep understanding of their needs and ensured a positive and enriching support experience.

Bacolod, Western Visayas, Philippines

As a Customer Service Representative for a cable company, my role was to handle inbound calls and specialize in general billing inquiries, delivering exceptional customer service support. With a passion for assisting customers, I skillfully addressed their billing concerns, clarifying statements, and providing guidance. Additionally, I seized opportunities to promote sales by offering tailored solutions for adding cable TV, internet, or phone services, ensuring that customers received comprehensive and personalized support throughout their journey. By combining expertise in billing and sales with a commitment to exceptional service, I consistently fostered positive customer experiences and built strong relationships between the company and its valued customers.

Under Graduate, Bachelor Of Secondary Education - Major In Mathematics

My college education experience was a unique journey shaped by various circumstances. Despite encountering financial challenges, I pursued.

Information Technology, Network And Cybersecurity