Mike Groom Email & Phone Number

Raleigh, Nc, Us

𝗢𝗡 𝗛𝗢𝗟𝗗:𝟯𝟮... 𝗦𝗶𝗻𝗰𝗲 𝟭𝟵𝟵𝟰Message & Music On-Hold Recordings — Auto-Attendant Greetings — After-Hour Greetings — Scent Marketing — Digital Signage — VOIP Integrated Service — Foreign Language On-hold messaging is a crucial customer experience and marketing tool that can positively impact a business and drive revenue. 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗼𝗳 𝗮𝗻 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗼𝗻-𝗵𝗼𝗹𝗱 𝗺𝗲𝘀𝘀𝗮𝗴𝗶𝗻𝗴 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆:✓ Improves customer experience and satisfaction✓ Increases caller retention ✓ Generates new sales ✓ Decreases the efforts on human resources ✓ Improves brand awareness and recognition𝗗𝗶𝗱 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄?⌚ 70% of business phone calls in the United States are placed on hold for an average of 45 to 60 seconds ⌚ Executives spend 15 minutes a day or 68 hours a year on hold⌚ 70% of callers in the United States who are holding the line in silence hang up within 60 seconds⌚ Callers hearing music on hold will stay on the line 30 seconds longer than callers experiencing silence, and callers hearing commercials on hold will stay on the line for up to 3 minutes longer𝗢𝗡 𝗛𝗢𝗟𝗗:𝟯𝟮Scriptwriting - Script Editing & Approval - Production - Delivery & Implementation 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀:Senior Care, Manufacturing, Sales, Wholesale, Banking, Hospitality, Education, Infrastructure, Finance, Transportation & Automotive, Real Estate and Insurance.For more information, please visit 𝗵𝘁𝘁𝗽𝘀://𝘄𝘄𝘄.𝗼𝗻𝗵𝗼𝗹𝗱𝟯𝟮.𝗰𝗼𝗺/ (copy/paste link)

• #1 producing sales representative three years in a row; ranked in the Top 5 sales representatives nationally for three years running out of 250+ representatives.• In addition to sales, initiated new sales representative training programs; rebuilt programs and successfully trained, motivated and assisted sales team in all large corporate account wins.• Developed multiple small and large, national business clients/accounts.• Successfully directed sales of fastest growing voice mail services to small and large businesses and individuals in the North Carolina area.• Coached sales people to handle major customers and others regarding their individualized needs, system performance enhancements, future needs, and other purchasing issues.

•Large regional voice mail service.• Completely developed and won the Pirelli Tire national account; bested larger competitors by analyzing account needs and listening to Pirelli's very specific customer focused concerns and building effective contract that increased revenue and exceeded sales growth awards year over year.

•Successfully hired, trained and coached 70+ customer support agents for the national call center as a National call center/business telephone system leader.

Education record

Education record

Education record