Oni Jones Email & Phone Number

Washington, Dc

•Successfully lead the operational productivity, event planning and member relations priorities of the non-profit organization by serving as a resource and liaison between key internal/external stakeholders with a focus on driving alignment and synergy.•Resourcefully oversee the administrative aspects of member programs and services, which involves analyzing high volumes of confidential and sensitive data (transcripts, licenses, etc.) to process credentials verification and update member profile pages. •Effectively manage key financial processes, including payroll processing for all part-time staff, depositing payments related to member fees, processing office bill payments (utilities, vendors, etc.) via bill.com and monthly financial reporting via Salesforce. •Partner with leadership and other stakeholders (vendors, suppliers, etc.) to plan and execute the National Practice Conference, including prepping event materials, ex: signage and attendee badges and managing volunteer recruitment and assignments. •Cross functionally collaborate with various departments, including HR, accounting and IT, to support onboarding and new hire processes by securing necessary office equipment, processing benefit forms, email/mobile device set up and server credentials. •Developed and implemented a standardized training manual to cover all administrative processes, which has been instrumental in improving collaboration and communication across the company and has since been adopted as part of the training process.

Washington, Dc

•Effectively oversaw a wide range of tasks for National Register staff and the Board of Directors, including travel arrangements, calendar management, correspondence management, research, event planning, document control and HR data processing. •Prioritized the member experience by providing solutions-oriented support in understanding membership benefits, assistance with registration for live webinars/conferences and troubleshooting technical issues, resulting in improved member retention. •Proactively supported leadership in analyzing and understanding key trends within the program, including performance metrics (new member enrollment, course schedules, webinar/conference registration data, surveys) to drive effective decision-making. •Identified and resolved several pain points within the communication process between key internal and external stakeholders; championed the use of standardized spreadsheets and reports to track key program data, which improved data-sharing efforts. •Proactively managed the flow of communication between internal and external stakeholders, serving as the primary point of contact for members, contractors, new hires, and external vendors (cleaning service, IT/phone contractor, landscapers, etc.).

Waldorf, Md

•Supervised the window services to the public, including the sale of stamps, and provided special services, including Express Mail, Box Rental, acceptance of deposits and prepared reports on package and delivery volume and customer service trends. •Resourcefully managed the customer service aspects of business operations with a focus on maintaining compliance with service delivery levels and customer agreements while investigating complex cases related to missing and/or late deliveries. •Effectively analyzed high volumes of customer data to complete investigations on open claims; provided investigative support in understanding shipping rules, calculating shipping rates, delivery time frames, updating addresses and liaising with Drivers. •Proactively communicated with the management team, delivery drivers and other FedEx facilities to direct and route packages while completing quality control inspections to ensure compliance with safety and security measures as per federal regulations. •Minimized reputational risks and revenue loss by analyzing trends in customer service complaints, delivery exceptions, driver performance and other issues to conduct root cause analysis testing, which was instrumental in mitigating future complaints.

Washington, District Of Columbia, United States

•Successfully support the customer satisfaction and ADA compliance goals of the museum by performing administrative, financial, human resources and leadership functions for 50+ employees in the Visitor Services and Admissions departments.•Singlehandedly saved the organization $15K+ by assisting in the strategic planning and implementation of accessibility improvements, including operating the Braille embosser machinery and software to translate written material and signage. •Maximized department productivity by assisting in the development/implementation of studio chat training for volunteers and Visitor Service Representatives while also leading customer service training, coaching and performance management.•Streamlined the onboarding process for new hires/volunteers by creating an onboarding checklist to track compliance with new hire requirements regarding documentation and completion of required paperwork, resulting in a seamless transition.•Independently managed the scheduling for the ASL interpreter for the monthly ASL highlights tour while also managing the weekly scheduling for Visitor Services Volunteers with a focus on ensuring efficient department operations. •Managed all facets of internal and external communication via phone and email, including general questions from the public and independently managed all accessibility requests for the museum, ensuring prompt response within 48 hours. •Assisted with the department's financial functions, including budget allocation for supplies and staff appreciation, while also processing 50+ invoices monthly for various vendors.•Monitored and evaluated museum operations through a weekly reporting of key performance indicators, including departmental reports on revenue sales, visitor volume and staff productivity.

Washington, Dc

•Successfully contribute to the operational, human resources and ADA compliance objectives of the museum by performing administrative, financial and data processing functions.•Efficiently facilitated the administrative aspects of the HR process, including recruiting, onboarding, vacancy posting, and orientation, while providing adept research and planning support to ensure productivity.•Assisted in the redesign of the volunteer and training program by developing comprehensive training manuals and job aids regarding workflow processes and ensuring that all training was ADA-compliant. •Managed the transition and conversion of all programming, including ensuring print material was converted into large print and Braille while leading training for the Exhibits department on regulations to make exhibit spaces accessible and compliant.•Maintained financial records and coordinated payments with vendors for the Newseum Support Center and Facilities Department via Amex and Concur.

Washington Dc

•Efficiently provided administrative support for the Director of Training and Volunteer Services, which included data entry, screening incoming calls, record keeping, data management and travel arrangements.•Processed 120+ vendor invoices for Newseum Support Center and Facilities Department (Ariett) monthly while working with the Accounting department to ensure accuracy. •Maintained financial records and coordinated payments with vendors (Concur) for the Director of Training, including American Express statements, receipt reconciliation and reimbursements. •Supported the Director of Visitor Services and Admissions by providing administrative assistance, which included data entry, scheduling, record-keeping and data management.•Participated in the HR process by arranging HR packets for new Visitor Service representatives with a focus on ensuring accurate completion of paperwork.

Washington Dc

•Efficiently provided administrative support for the Director of Training and Volunteer Services, which included data entry, screening incoming calls, record keeping, data management and travel arrangements.•Processed 120+ vendor invoices for Newseum Support Center and Facilities Department (Ariett) monthly while working with the Accounting department to ensure accuracy. •Maintained financial records and coordinated payments with vendors (Concur) for the Director of Training, including American Express statements, receipt reconciliation and reimbursements. •Supported the Director of Visitor Services and Admissions by providing administrative assistance, which included data entry, scheduling, record-keeping and data management.•Participated in the HR process by arranging HR packets for new Visitor Service representatives with a focus on ensuring accurate completion of paperwork.