Onik Mahmud Email & Phone Number

Vancouver, British Columbia, Canada

• Plan work schedules for each team member to complete assigned tasks within defined deadlines. Generate and review quarterly sales reports to evaluate goals of each team member. Serve as a liaison between external.
• Reached quarterly sales objectives and enhanced customer retention rate year-over-year
• Demonstrated strong leadership and problem-solving expertise to optimize team efficiency and workflows

Vancouver, British Columbia, Canada

• Increased sales by fostering communication with customers, analyzing purchase requirements, and suggesting best-fit company offerings
• Delivered engaging and helpful customer service with product knowledge to delight clients
• Listened to customers by providing appropriate recommendations during the buying process
• Facilitated with inventory control process by replenishing products as per requirements
• Managed cash handling purchases and returns along with cash closes

Sylhet, Bangladesh

• Created monthly reports for payment, account reconciliations, and financial statements. Solved conflicts and disputes with clients relevant to outstanding invoices, payments, and discrepancies. Streamlined processes to.
• Resolved accounts in general ledger along with various accounting functions
• Communicated with clients regarding ongoing transactions and invoices ensuring that great customer service was offered while achieved the needs to the business financially

Sylhet, Bangladesh

• Reinforced merchandising and promotional strategies with a keen focus on elevating customer engagement and sales. Reviewed job applications and provided recommendations to recruit top candidates for available key.
• Led development of loyal and satisfied customer base by overseeing team customer service strategies
• Led sales strategies and promotions for onsite special events
• Managed controllable expenses and supplies within approved budgets to achieve profitability targets
• Assessed customer satisfaction as well as quality assurance and reported existing problems, accidents, unsafe conditions, and equipment trouble to management