Onika R. Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Portland, Oregon, Us

Portland, Oregon, Us

Portland, Oregon, Us

- Responsible for planning and facilitating the Information Technology's Projects / Roadmap Agenda.- Manage and Conduct Onboarding for the North America Offices- System Administrator for all applications and services used within the organization - A/V Management with ZoomRooms and Zoom Admin Console - Design, Build and Manage IT related projects - JAMF Administration and Deployment Experience - Okta Admin Experience | Building Okta Groups and Workflows for a seamless onboarding and off boarding experience. - Atlassian Admin manage administration for Confluence and JIRA- Slack Administrator. Experience with mass username updates and migration to new spaces- Agile Project Management | Process Experience - Experience building Roadmaps and Kanban Boards for teams to manage ongoing work - Great verbal communication skills and written communication skills - Networking Experience with Panorama, Palo Alto, Cisco Meraki and Fortinet equipment and server access portals

Boston, Ma, Us

-Lead the Services Team and Training Modules for all new hires joining IT- Project Lead and Planner on all IT Projects associated with the service team-Managed Large IT Projects associated with onboarding, deployment of MDM Software (JAMF and Connectwise) -Project Management | Project Planning and Go Live Project experience. -Assisted with Project Planning for the Infrastructure build out of our new office space.- Manage Onboarding and account provisioning for ~900 employees | computer builds, peripherals, application provisioning per role |- Build automation scripts for imaging machines with JAMF/Casper Suite and Connectwise - Provide support and exceptional customer service to employees Tier 2/3 level - Manage Gsuite including employee emails, distribution lists, google drive, permissions, calendar resources +. - Partner with other members of my teams to integrate business departments and applications into Okta- Manage inventory and purchasing for computers, peripherals, a/v equipment | point of contact for our vendor Expo IT | - Knowledge in Fortinet and Meraki (Assigning IP's - Configuring firewalls)- Excellent communications and verbal skills using Atlassian / Confluence to document articles for the company wiki.- Sys. Admin for all company use software - Proficient in troubleshooting Voip phones, and softphones (five9, twillio flex)- Experience with Onsip - Expert knowledge in Zoom Rooms did the discovery of equipment and implemented zoom rooms in all of the conference rooms | - A/V experience - company meeting setups, conference room set ups - Experience with Livestreaming across office spaces

Boston, Ma, Us

Mosaic is an inclusive group that I started at ezCater for POC, LGBTQAI+ and Allies to get together and learn from each other. It is a space for different people and communities to educate and feel safe. Mosaic has been a huge success at ezCater with almost 200 employees part of the community. We hold monthly meetings to discuss issues, celebrate cultures, communities and more ! We have incorporated the use of proper pronouns into the business environment, gender neutral restrooms and this year was our first year contributing in the Boston Annual Pride Parade

Boston, Ma, Us

- Onboarding and account provisioning for ~900 employees | computer builds, peripherals, application provisioning per role |- First point of contact for request submitted through our ticketing system Zendesk - Conference room set-ups (zoomrooms)- Minor network infrastructure build outs (firewalls - Switch stack and patching)

New York, New York, Us

- Configure Virtual Local Area Network for Mac and PC users using JAMF/Casper Suite. - Provides support to users on day-to-day issues using JIRA ticketing system.- Responsible for providing direct hardware and software support for all company technology including all MAC and Windows equipment along with software.- Provide end-user desktop support to local employees, and remotely using team viewer to all other offices totaling the headcount of 700+ employees. - Assisted in the on-boarding process, preparing computers and peripherals for new employees first days.- Ensure that user requests are addressed in a timely, courteous and professional manner 24 turn around time.- Troubleshoot issues involving Mac OS Sierra, Windows 7/8, Creative Cloud and Microsoft Office applications.- Help manage Google admin suite including employee emails, distribution lists, google drive and permissions. - Manage and troubleshoot VoIP phone system.- Help maintain a registry of all technological assets. - Support A/V conference via bluejeans.

Cupertino, California, Us

- Certified Mac Technician - Specialize in Mac OS , iOS Software and Mac | iOS hardware- Provide exceptional Customer Service skills - Leading technical resource at a retail level

Cupertino, California, Us

- iOS software and hardware certified - Solving customer problems with their iOS devices and software related issues.- Teaching lessons to customers to inform them on how to use Apple's products as well as teaching different applications that some may want to specialize in.- Providing the ultimate customer experience for customers, restoring faith back to their products and the Apple name itself.

Cupertino, California, Us

- Help customers acknowledge the different products Apple offers.- Teach multiple different workshops ( beginner - going further ) - Conducted in Apple Camp and Field Trip - Assisted with the Visual Team ( remodeling the tables and walls for our products )- Assisted with Inventory team