Onike R. Walker Email & Phone Number

Bethesda, Maryland, United States

Bethesda, Maryland

Rockville, Maryland

Rockville, Maryland

• Support the Sales Team in maintaining and growing customer accounts• Work with marketing team to ensure accuracy of promotional offers and social media postings• Oversee quality control of databases and marketing promotions• Drive sales by offering supplemental products relevant to customer needs• Coordinate art and graphics creation for effective merchandising• Created and update customer service and sales protocol and written procedures• Work with sales team to direct marketing activities and policies to promote products

Gaithersburg, Maryland

• Fully resolved customer inquiries by conferring as necessary with relevant departments• Reviewed and approved customer service correspondences both externally and internally• Created and maintained candidate certification and exam records in NetSuite and SalesForce• Followed up with candidates regarding exam dates and certification expiration notices• Notified candidates of missing re-certification documents and ensured documents accurate and complete• Contacted institutions to confirm validity of credit hours sent in for candidate re-certification• Helped expedite time sensitive re-certifications by working closely with Board of Medical Specialty Coding Coordinator

Remote

• Strategically design corporate initiatives regarding social media outreach• Write and plan blogs and post to company website• Administer corporate social media outlets by posting updates on Facebook, Twitter and Pinterest

Rockville, Maryland

• Quality controlled incoming purchase orders; confirmed all details on bills• Created purchase orders for third party products domestically and internationally• Interacted with customers daily to ensure proper order processing and confirm payments• Prepared bills, statements and invoices for over 100 customers• Corrected and confirmed payment terms for customers and vendors• Matched and coded accounts payable invoices• Created, implemented and trained sales team and upper management on software renewal processes• Managed account information for international and domestic customers

United Communications •Researched tariff information and updated database •Compiled newsletters as part of a teamWestat Headquarters •Quality controlled assessments for government agencies with a team•Gained insight into government commissioned research Embrace Home Loans •Coordinated with appraisal companies to ensure timely completion of appraisals •Collected and organized appraisal reports and information •Updated information on internal database to improve efficiencyHanger Orthopedic INC/Linkia •Sorted correspondence within several databases to identify claims•Served as a liaison to connect customers with loan officers

Bachelor Of Arts, Psychology

Activities and Societies: Alpha Phi Omega; Founded Diabetes Support GroupWorked with non profits in the community and other student.

Psychology

Gave back to the community through volunteering. We mainly spent our time doing social works in within the Native American community.