Onimim Johnarry Email & Phone Number

United Kingdom

United Kingdom

Successfully led the implementation of Salesforce CRM to streamline customer record management and account handling, with seamless integration into our web application for lead generation, nurturing, and campaign creation. Collaborated closely with Sales and Marketing teams, various business stakeholders, the project manager, and program lead to strategize and identify essential business requirements. Facilitated productive partnerships with suppliers and our in-house development team while… Show more Successfully led the implementation of Salesforce CRM to streamline customer record management and account handling, with seamless integration into our web application for lead generation, nurturing, and campaign creation. Collaborated closely with Sales and Marketing teams, various business stakeholders, the project manager, and program lead to strategize and identify essential business requirements. Facilitated productive partnerships with suppliers and our in-house development team while providing support to the product owner in shaping roadmap plans and delivering products aimed at consistently enhancing business value. Show less

Nigeria

. Conducted brainstorming workshop sessions, engaged with Stakeholders to understand and integrate their business needs into technology. . Collected, compiled, and interpreted business data and drafted reports. . Managed and tracked tasks using Trello Performed a Gap Analysis to establish the , As-is and To- Be processes. . Created Wireframe Mock-ups using Balsamic for ecommerce websites. . Used Hybrid methodologies of PRINCE2 and AGILE SCRUM to deliver the Ecommerce… Show more . Conducted brainstorming workshop sessions, engaged with Stakeholders to understand and integrate their business needs into technology. . Collected, compiled, and interpreted business data and drafted reports. . Managed and tracked tasks using Trello Performed a Gap Analysis to establish the , As-is and To- Be processes. . Created Wireframe Mock-ups using Balsamic for ecommerce websites. . Used Hybrid methodologies of PRINCE2 and AGILE SCRUM to deliver the Ecommerce project. . Created Process and Workflow maps using Microsoft Visio and created backlogs on Jira using the acceptance criteria. . Updated the RAID log to identify, manage and recommended action to mitigate risk. . Gathered requirements for an effective Business Process Management to create a smooth-running Business as Usual BAU flow. Show less

Lagos, Nigeria

-Researched, kept records, and disseminated intelligence data on potential threats to the UK which led to less than 20% inadequately documented arrivals from Lagos in 2021-Conducted face-to-face, and telephone stake holder interviews to determine 100% credibility from 2017 - 2021.-Volunteered as Enquiry and consular officer for Afghanistan Repatriation Project in 2021-Volunteered as Intelligence researcher for Repatriation of UK nationals/residents from Nigeria during Covid-19 in… Show more -Researched, kept records, and disseminated intelligence data on potential threats to the UK which led to less than 20% inadequately documented arrivals from Lagos in 2021-Conducted face-to-face, and telephone stake holder interviews to determine 100% credibility from 2017 - 2021.-Volunteered as Enquiry and consular officer for Afghanistan Repatriation Project in 2021-Volunteered as Intelligence researcher for Repatriation of UK nationals/residents from Nigeria during Covid-19 in 2020 which led to recognition by Director of Immigration Enforcement, Home Office UK.-Managed Stakeholders internally and externally to foster better working relationships-Queried and prioritized incoming correspondence within 24 - 48hours to deliver excellent customer service.-Successfully conducted training of over 20 airline staff on UK travel rules in 2021 to better support the UK goals of meeting 0% fraudulent arrivals in the UK.-Volunteered as Equality and Diversity member to provide support on educating the organization on equality and diversity practices at work. Show less

Lagos, Nigeria

-Managed the data entry, customer service, and Enrichments teams within the UK visa between 2010 till 2016-Championed the DCJ (digital customer journey) project in Nigeria to roll out the new on-line application form by April 2016 through communications by teleconferences, emails with key stakeholders to encourage customer excellence. I met varied deadlines to meet the demands of stakeholders and led the team for Africa on the roll out of the new online application in Nigeria. Won star of… Show more -Managed the data entry, customer service, and Enrichments teams within the UK visa between 2010 till 2016-Championed the DCJ (digital customer journey) project in Nigeria to roll out the new on-line application form by April 2016 through communications by teleconferences, emails with key stakeholders to encourage customer excellence. I met varied deadlines to meet the demands of stakeholders and led the team for Africa on the roll out of the new online application in Nigeria. Won star of the month of April 2016 for building good working relationship, being flexible and, understanding the market and how the operational team works.-Quality Sampled over 50% of the work of Data entry to identify problems and mitigate against productivity issues and mitigate the risk of data errors on a daily basis. Led a team to meet with and establish better working relationship with external stakeholders, which led to reduction in response time for document verification from 1 week to 24 hours in 2015.-Effectively utilized the Stage and Age IT analysis tool to monitor and deliver cases out of the Enrichment team in good time, in keeping with 100% Customer Service Standard. -Organized and Led a presentation on the first learning set on Performance Management for Line Managers in June 2016 by gathering a range of resources from the inter and intranet on appraisals; designing power point slides, and liaising with Human Resources.-Designed training packages and delivered basic Excel training for all staff within the visa unit to increase IT skills by 50%, which produced positive feedback resulting in recognition as Star of the Month in August 2016. Covered the role of office manager during restructuring process in the visa department in 2016.-Ensured all petty cash requests within the visa section were handled timely and ensured the proper records of transactions; filing of original receipts Show less

Master Of Business Administration - Mba

Education record

Master'S Degree, International Affairs And Diplomacy