- Resolved technical issues across multiple systems for customers and end-users- Provided Tier 1 IT support to non-technical internal users.- Managed high levels of call flow and responded to customers/client technical support needs.- Offered troubleshooting of connectivity issues across networks.- Provided replacement files to customers missing software components.- Activated accounts for clients interested in new services.- Monitored systems in operation to troubleshoot areas.

Install, configure, maintain network services, equipment and devices.Documents network problems and resolution for future reference.Maintains, monitors, and supports the infrastructure environment and/or facilities.