Manage Office 365 administration for onboarding and off-boarding insurance, trouble-free and secure work environment.Imaging laptops, ensuring consistent setup and configuration across the organization.Facilitate new user set-ups daily through account creation, permission assignment, and user training, ensuring seamless integration into the company’s systems.Microsoft Teams Voice, Microsoft Exchange, and Microsoft Azure active directory Administration ensure trouble-free user setup and experience. Providing helpdesk support, promptly addressing technical inquiries and resolving IT-related issues to minimize downtime.Providing comprehensive support to users utilizing SharePoint for document management, collaboration, and workflow automation, assuring a trouble-free work environment.Enhanced user account security by setting up Multi-Factor Authentication (MFA) and Hello for Windows, resulting in reduced unauthorized access incidents.

Facilitate new user set-ups daily through account creation, permission assignment, and user training, ensuring seamless and trouble-free integration into the company’s systems.Microsoft Teams Voice, Microsoft Exchange, and Microsoft Azure active directory Administration ensure trouble-free user setup and experience. Expertly guided users in setting up and configuring AV equipment for meetings, ensuring timely starts and fully operational systems. This resulted in smoother, more professional presentations and enhanced overall meeting efficiency.Consistently achieved top SLA results by effectively managing time and adhering to SLA requirements.Solved complex problems by employing analytical skills and innovative solutions, leading to improved operational efficiency and customer satisfaction.