•Performing on counter duties in retail postal shop such as processing billing payments, mail and parcel postage.•Personal banking transactions such as depositing and withdrawing cash, cheques into/from customer's banking account. •Processing loadable and reloadable travelling card, gift card, western union money transfer, cash passport.•Processing government and identity services such as passports applications, working with children, verification of identity for sale, transfer or purchase of property.•Assisting customer on floor in selecting right products according to their needs. Maximizing sales through cross and up selling. •Help in planning and display of in store merchandise according to designed planograms. Assisting customers with self-service technology. •Managing a category including ordering, merchandising, inventory control.•Performing stock take, ordering stocks, stocking shelves with merchandise. Attaching price tags according to prices, promotions and discounts. •Accepting and dispatching stocks.•Preparing customers mail and parcels to be picked up by drivers for deliveries. •Adhering to OH&S procedures.•Ensuring cash advance, safes and armguards are properly secured all times. •Balancing cash at beginning and end of work.•Constantly monitoring in store traffic to prevent loss and theft