Onkar Verma Email and Phone Number

* Ensure team work meets all business turnaround time & quality targets for managed Customers/ agents*Contribute to Customer Services strategy, and be responsible for driving ideas and improvement within sales & customer service team.*Lead, performance manage, mentor and coach staff to ensure the vision, strategy and Key Performance Indicators KPIs for the teams are met*Support the Sales Director as needed in keeping up to date with all areas of service that is provided and new processes that are implemented*Ensure all tasks managed are clearly defined and training documentation is available and regularly updated*Monitor the sales support activities like proposal pricing, license agreement, quotations payment follow up, consortium calculation etc*Liaison with Indian Agencies to provide them the smooth procedure to fulfil their customer’s requirements*Help to global team to reduce the cases on SFDC.