Onkar Jaswal Email & Phone Number

Oshawa, Ontario, Canada

As the assistant store manager, I supervise up to 200 retail employees across various shifts. I oversee all facets of customer service, promotions, and seasonal merchandising functions. In this role I mentor, train, and motivate employees to perform at their individual optimal levels while I troubleshoot customer issues as they arise, and ensure efficient resolution of employee-customer conflicts. I facilitate weekly meetings to disseminate promotional information and to deliver any new requisite training and I set targets for weekly special event KPI metrics which are specific for each team. Value added:✔ Facilitated training for Department Managers, Sales Specialists, and Associates on customer engagement, selling skills, and resolving customer issues via mix of online learning, hands-on training, and frequent one-on-one mentoring.✔ Ensured the achievement of daily KPIs and tasks during the COVID-19 pandemic, leading by example for company standards and providing outstanding customer, peer, and key stakeholder support.✔ Organized weekly cash deposits, scheduled support, oversaw interviewing/hiring process and the onboarding of talent.✔ Tracked and steered the organizing/receiving/execution of shipments monitoring replenishment and stock levels.✔ Championed store visual standards, executed resets/visual merchandising; led promotions, store window and in-store signage.★ Acted as Sales Manager (2015-2017)★ Performed as Operations Manager (2012-2014)

While working here I opened a store in the Eaton Center in Toronto and built the store team from the ground up. I supervised, mentored, trained, and evaluated performance of 120 associates, managers, supervisors, and floor staff. I drove all facility planning, asset allocation, staffing, merchandising, and customer service functions. Value added: ✔ Generated +$10M in sales revenue in 1st year of operation and +$20M in 2nd year ✔ Created and implemented new highly effective Team Lead training program across distribution network.