Delivery Manager - Clinical (Mexico)
Current• Working closely with customers & offshore accounts on multiple RFPs to engage with new & existing opportunities• Working cohesively with the pre-sales and global customers in contract management, resource management, project planning, and budgeting in LATAM region• Working closely with global partners in recruitment, training, managing, and delivery operations• Working closely with the customers in creating SLA metrics, issue escalation plan and governance structure• Responsible for creating, maintaining and assuming accountability for a culture of high customer service and ensuring delivery of service meets or exceeds Service Level Agreements• Working closely with the client in creating SLA metrics, issue escalation plan and governance structure• Working closely with global partners in recruitment, trainings, managing and retaining delivery resources