Ahmed ‎ Email & Phone Number

Dhaka, Bangladesh

I am responsible for providing technical support to the company's IT infrastructure. This includes tasks such as troubleshooting hardware and software problems, managing user accounts, and installing and configuring new software. I am also involved in the development and implementation of IT security policies and procedures.

Dhaka, Bangladesh

Technical Support: Provide timely technical assistance to employees and clients regarding hardware, software, and network-related issues through various channels such as in-person, phone, email, or remote access tools.Troubleshooting: Diagnose and resolve hardware and software problems, including desktops, laptops, printers, scanners, mobile devices, operating systems, and applications.System Maintenance: Perform regular maintenance tasks, including software updates, security patches, and system backups to ensure data integrity and system stability.Network Support: Troubleshoot network connectivity issues, configure routers, switches, and access points, and assist with network infrastructure maintenance.Software and Application Support: Install, configure, and provide support for various software applications used within the organization, including office productivity tools, customer relationship management (CRM) software, and other specialized applications.User Training: Conduct training sessions for employees and clients on basic IT skills, software usage, and best practices for data security.Documentation: Maintain accurate documentation of IT assets, network configurations, troubleshooting steps, and standard operating procedures (SOPs).IT Procurement: Assist in evaluating and procuring new IT equipment, software licenses, and peripherals based on the organization's needs and budget.Security Management: Implement and enforce IT security policies, including user access controls, data backup and recovery procedures, and antivirus/malware protection.IT Infrastructure Planning: Collaborate with the IT team to plan and implement improvements to the organization's IT infrastructure, ensuring scalability, performance, and reliability.

Dhaka, Bangladesh

Develop and deliver course content to undergraduate students in a university settingPrepare syllabi, lesson plans, and instructional materials, including lecture notes, presentations, and assignmentsEvaluate and grade student assignments, exams, and other coursework in a fair and timely mannerProvide feedback and guidance to students on their progress and academic performanceEngage in research and scholarly activities in the field of study, which may include publishing research papers and presenting at conferencesParticipate in departmental and university committees and meetings, as neededMaintain up-to-date knowledge of developments and trends in the field of study and incorporate them into the course contentFoster a positive learning environment by promoting respect, inclusivity, and academic integrity among studentsUtilize various teaching methods, including lectures, discussions, and experiential learning activities, to enhance student learningCommunicate regularly with students and be available to meet with them during office hours or by appointment

Dhaka

Assist faculty and staff with various tasks related to the academic programPrepare and organize instructional materials for lectures and labsGrade assignments, exams, and other coursework in a timely and accurate mannerProvide academic support to students through office hours, tutoring, and other meansCollaborate with other undergraduate assistants and departmental staff to ensure the efficient operation of the programPerform administrative tasks such as record-keeping, scheduling, and correspondence

Dhaka, Bangladesh

Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.Provide technical support and troubleshoot internet connectivity issues, modem/router configurations, and other related concerns.Guide customers through step-by-step troubleshooting processes and assist in resolving their technical problems.Create and maintain detailed records of customer interactions, inquiries, complaints, and resolutions using our customer support software.Collaborate with internal teams, including network operations and engineering, to escalate and resolve complex customer issues.Educate customers on our products, services, and features to enhance their overall experience.Assist with billing inquiries, account updates, and general administrative tasks related to customer accounts.

Bachelor'S Degree, Computer Science And Engineering, 3.98

Activities and Societies: Volunteering, Competitive Programming, Research and TeachingScholastic Award: Summa Cum Laude

High School Diploma

Grade 10, 8.8 Out Of 10

Activities and Societies: Debate, Quran Recitation, Arabic Calligraphy