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Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress, and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data, and technology. Part of dentsu international, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect, and Merkle. Twitter @DentsuUSA and visit dentsu.com/us.We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry, and for our society. We keep our people at the center, creating space for growth, understanding, and learning so they can thrive. We embed diversity in our mindset, in our solutions, and in our teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.Perform full-cycle Talent Procurement for a Global Marketing, High-Tech firmGenerate High-Volume Talent Search/Scouting utilizing recruitment technology and ATS intelligenceLead Talent and HR business acquisition change management Lead migration of acquired businesses talent resources, talent acquisition recruiting/interviewing practices and resource management to align with dentsu's mapped out policies and procedures. Apply Today and join the largest global Salesforce Alliance Partners: https://careers.smartrecruiters.com/Dentsu/dan-us-jobsRelationship ManagementCommunicationClient ServiceBusiness Change ManagementCritical ThinkingNegotiation & InfluenceEmotional IntelligenceHuman Capital PracticesRecruiting Technology & ProcessCandidate ManagementPeer LeadershipInterviewingJob Market Intelligence Networking

I was responsible for leading a team and working with new and existing clients to ensure that they are successful with CB solutions. Engaged with my team to monitor a client’s on-going health and establish a cadence for client interactions that ensure each customer is getting a great return on their investment. My team manages an entire customer’s journey from onboarding, growth and customer renewal. In summary, your job is to ensure we are delivering value to our customers and that our customer’s keep turning to CB for their talent acquisition needs.Professionally develop success reps and assist in career planning as well as drive business results by achieving revenue contribution targets.Actively engaging with customers to ensure that our customers are getting the most out of their investment from CBBe an expert on all CB solutions including Talent Acquisition, Services, and SoftwareUnderstand clients business/perform account discovery to understand their purpose of investing, what they are trying to achieve, what stakeholders are key to having a two-way partnership, and how change management and executive sponsorship drive adoption within their organization.Intelligently and masterfully set expectations for desired outcomes with clients to measure the success of their CareerBuilder contracts.Effectively be mastery in data analysis skills to measure back to these quantifiable success metrics periodically in Business Reviews.Develop relations with C-Levels buyers and System Administrators on the economic landscape and hiring marketplace of your customers based on geography, industry, and ONETS/job titles.Orchestrate and roll out strategies to drive maximum user adoption via trainings segmented by persona type, training plans, optimization sessions with end users, integration set ups, etc.Responsible for client growth and retention, in addition to aligning with the Revenue and EBITDA of the Sales division you are aligned with.

Experienced Customer Success Manager with a demonstrated history of working in the SMB, Staffing/Recruitment, HCM and Information Technology verticals. Skilled in Salesforce, Gainsight, Bullhorn, various ATS platforms, Account Management, Team Management, Organizational Leadership, Client Presentations, and Recruitment/Headhunting. Highly organized, enthusiastic, and goals-driven business professional and people manager. Creative, collaborative, analytical, and solutions-oriented. Partnering with SMB clients to solve problems by utilizing technology to source, recruit and retain the most qualified talent! #WorkCanWorkSpecialized Areas:CareerBuilder Resume Database/ Recruitment EdgeCareerBuilder Talent Discovery PlatformCareerBuilder Supply & DemandCareerBuilder Talent NetworkCareerBuilder Recruitment Pack, Monthly and Flex Job PostingsCareerBuilder Applicant Tracking (CBAT)CareerBuilder Employment Screening (CBES) Background ScreeningBroadbean Resume SearchEMSI AnalyticsHuman Capital Management Software/Systems (Workterra)Focused on account management, customer engagement, and retention.Accountable for customer retention and revenue retained.Partner with sales to drive adoption and retention for each account.Document and maintain key information storage using our CRM (SalesForce) to keep accurate records of impact.Expert on all account's integration, product set, organizational structure, history with CB, and future roadmap/goals.Identifies and communicates risks to the success of the project, the client relationship, or the desired project outcomes during presale internally, as well as project updates.Customize account roadmaps and training as a consultant based on data.Own all aspects of success.Conduct customer-specific Admin and User training for Standard and Configured customers, appropriate for the intended audience.Conduct Business reviews with key partners, including providing product roadmap insights and key recommendations.

Facilitate, conduct and document candidate Pre-Screens, Interviews, Interview preparation for clients looking for passive Salesforce Technical Experts and provide “Executive Search” for Directors and Managers.Recruiting, Networking, Cold-Calling, Farming, Sourcing, building relationships with Clients and Candidates. Constant status communication between candidates and clients, sales and delivery teams.Responsible for business development, recruitment and account management on full time placements and new/active contractors. Weekly and Monthly Business Reviews with Internal and External clients the ensure satisfaction, discuss and understand strategy to farm relationships and increase ROI and revenue growth from each client.Work closely with internal support clients including, consultants, accounting, I.T. and corporate/internal recruitment team to recruit, hire and onboard internal staff members to support high level of satisfaction from clients and to retain/grow financial business and to create loyalty.Advertising jobs and requisitions on all available outlets including Linkedin, Indeed, Glassdoor, Dice, Company Website, User Groups, Salesforce Community Boards.Leadership of Divisions P&L, including, Sales, Recruitment, Marketing, off-sight Events and Client Travel. Proven track record delivering high level client and candidates experience, superior negotiation and closing skills while navigating through ambiguity.Head of planning and sponsorship of 5 conferences/year including Dreamforce. Coordinate and lead networking events, user group meetings and career fairs. Manage full events from logistics, vendor management, marketing, budget adherence.Highly proficient in Recruitment VMS/ATS/CRM Tools including: LinkedIn (Recruiter), Salesforce, Bullhorn, Taleo, Workday, iCIMS and Dice.Design/Edit, Schedule and Deploy B2B Email Campaigns via ConstantContact on a weekly basis.

#1 Audi Business Development Manager in 2015/2016 in the highest performing Audi Center in the U.S.Develop strategic B2B and B2C marketing automation campaigns for targeted and non-targeted audiences to maximize revenue, customer success and satisfaction.Explain Product Performance, The Application Process, Technology and Dealership Benefits to all prospects.Schedule and Deploy Consumer and B2B Email Campaigns including New Client, Lease Clients, New Car, Pre-Owned, etc.Schedule appointments and deploy Audi Brand Consultants for clients and business leasing and clients buying new Audis.Coordinate World Class Service accommodations to out of state clients, including travel, lodging and transportation.Provide discounts, pricing, invoicing to clients while holding gross on New and Pre-Owned inventory.Experience with ADP, DealerSocket, Automotive Mastermind, TRUECAR and ContactatOnce.

Managed overall banking center operations, sales and customer success including scheduling, cash ordering, regulatory compliance, day-to-day operations, audit preparedness and conduct daily team stand-ups.Led team of 15 financial center professionals, from Sales to Investments, Wealth Management, Commercial Banking, Auto and Mortgage.Salesforce CRM Experience.Recruited, sourced, interviewed and hired banking center staff including Tellers, Personal Bankers, Investment Bankers, Teller and Banking Center management.Provide constant training and one-on-one mentorship on core banking solutions and processesConfidently build relationships with clients and understand their financial life priorities to connect Bank of America solutions to meet their financial goals.Provide education to clients regarding how to conduct simple transactions through convenient banking options.Salesforce Sales Cloud

Managed overall teller and cash operations and customer success including scheduling, cash ordering, regulatory compliance, day-to-day operations, and audit preparedness.Led team of 20 financial center Teller and Sales and Service Specialists in the highest-volume banking center in Georgia.Recruited, sourced, interviewed and hired banking center Tellers and Sales and Service Specialists.

Point of contact for Commercial and Small Business Banking clients. (Arby’s, Subway, Starbucks, Yum Foods)Navigate through Bank of America Merchant Services subsystems, including North, South, Proprietary and TSYS platform applications.Responding to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch report detail.Salesforce CRM Experience.Banking Center support line for cash advance terminals.Assist in training new consultants and act as escalation for high-tension calls and more complex issues.

Singer/Songwriter and Recording ArtistAppeared on NBC's America's Most Talented Kid'sToured with:Trans Siberian OrchestraJo Dee MessinaTrace AdkinsAaron Tippin Tracy ByrdJoJoDiana DegarmoBilly GilmanBig Brother and the Holden Company

Part-Time Barista and Coffee Master

Managed store operations including, but not limited to scheduling, ordering, payroll, inventory, complete daily bank deposits and cash counts.Led Starbucks store staff to exceed Customer Satisfaction survey scores.Grew a successful, multi-million dollar business by driving sales and leveraging business acumen.Nurture talent and lead team by developing their skills to be at their personal best both as an individual and a team.Craft custom made Coffee, Tea and Blended beverages in high volume environments. Understand coffee on a different level – Aroma, Blend and Taste.Beverage quality and control for consistency and satisfaction.

Manage station operation and other talents showsWrote, produced and hosted morning show, where we covered the latest news, today in music, top 40, ensure appropriate program implementation.Conducted interviews with studio guests. Produce and record original commercial spots.