Onna Kung, Pmp, Csm, Cspo, Sa Email & Phone Number

Greater New York City Area

Secaucus, Nj

Bethesda, Md

Managed the deployment and cutover of systems for the $13 billion Marriott and Starwood merger/acquisition.

Stamford, Ct

Relationship Management: Built and maintained strategic relationships with Senior VPs, Directors, Program and Portfolio Managers, Project Managers, Finance, Legal Counsel, Procurement, etc. to ensure upcoming initiatives are aligned for success against strategic priorities and resources.Strategic Planning: Drove the annual capital planning process through a consistent communication plan with senior business and IT leaders across multiple application / portfolio areas, identifying new demand and adjusting priorities to ensure alignment with strategic goals; Created a 12-month project pipeline review process in sync with the planning efforts to ensure initiatives were in alignment with proposed timelines.Strategic Communications: Introduced a framework to identify and communicate top priorities and key information across disciplines to facilitate collaboration and effective decision making; created tailored overviews of project dashboards to various levels of the leadership team to enable greater transparency into the state of the portfolios and its projects.Reporting: Captured, measured, and reported on metrics for statistics and trend analysis to apprise stakeholders of progress and drive decisions on planning and prioritization.Talent Management / Coaching: Created a safe environment for discussion and feedback within the team to identify needs, establish accountability, and provide ongoing coaching and development support for direct reports.Process Re-Engineering / Improvement: Streamlined the data collection process from multiple sources to an enterprise-wide cloud-based reporting tool, ensuring critical information is accurate, accessible, and available to senior leaders for better decision making.Resource Planning / Budget Management: Performed financial reporting and resource planning on multiple large and complex projects to forecast and reconcile budgeting and contractual issues, keeping the projects within budget and on schedule.

Stamford, Ct

Managed daily operations for the Project Management Office and supported multiple large, complex,and high visibility programs.Relationship Management: Managed daily relationships and communications with Senior VPs, Directors, Program and Portfolio Managers, Project Managers, Finance, Legal Counsel, Procurement, etc to maintain project stability with an eye towards delivering projects on budget and within schedule, while maintaining client satisfaction.Resource Planning / Budget Management: Performed financial reporting and resource planning on multiple “super-tanker” projects to forecast and reconcile budgeting and contractual issues, keeping the project within budget and on schedule.Communications and Reporting: Captured, measured, and reported on IT project metrics for statistics and trend analysis; provided tailored overviews of IT project metrics to various levels of the IT leadership team to enable greater transparency into the state of the portfolios and its projects.Process Improvement / Documentation: Established, documented, and introduced guidelines on determining “Red Amber Green” status on projects, as well as a Project Change Request process to reduce ambiguity and institute a measure of standardized consistency across IT projects.Training: Led the development of new on-boarding training material and the setup of accompanying sessions for new hires, as well as the development of a new on-line training initiative to reduce IT on-boarding time from 160 to 40 hours in department staffed with 80%+ contractors.Process Improvement: Increased IT efficiency by instituting new implementation processes and procedures, established standardized project templates, and organized and maintained an online repository of reference materials for the PMO team members.

New York, Ny

Promoted five times over five years; Managed project operations and communications for the Second Avenue Subway Project, a $17-billion-dollar transportation project to build a new subway line in New York City.Process Re-Engineering / Improvement: Analyzed and updated systems for financial and information storage. Created new technology system in collaboration with IT / system developers to improve data quality, eliminate errors, and streamline data input and system response time. Budget Management: Tracked, updated, and reported on monthly project financials to forecast and reconcile budgeting and contractual issues, keeping the project within budget and on schedule. Policies and Procedures: Wrote guidelines and documented procedures for newly developed systems in order to aid in new users’ understanding and adoption of new system. Also conducted accompanying training sessions. Contract Management: Supported all phases of contract package development with average contract value of approximately $200 – $500 million each. Developed contracts that minimized financial risk. Client Relations / Liaison: Managed relationships with internal and external clients, including IT, Legal Counsel, Procurement, Engineering, etc to keep project within budget and on schedule, while maintaining client satisfaction. Proposal / Marketing Development: Developed proposals and marketing materials in response to business opportunities from government agencies and private companies. Awarded long term contracts valued between $10 – $30 million each and expanded company presence in industry.Purchasing: Managed product purchase and resale process, doubled resale revenue over a one year period.

Barre, Vt

Managed day-to-day operations of a 40+ year old business.Staff Management / Training: Interviewed, hired, and trained new employees. Handled staff scheduling, payroll, employee evaluations, termination, and resolved employee conflicts. Financial Management: Tallied and reconciled daily sales and profits to ensure accurate accounting records, instituted a system to anticipate daily cash needs for onsite operations, as well as to determine if any sales errors were made. Client Relations: Addressed all customer issues as quickly as possible to the satisfaction of the customer whether it be face-to-face, Facebook, Yelp, etc. - ensured repeat business and customer goodwill. Achieved no negative social reviews and sales have increased 50% over a two year period.Vendor Management: Tracked vendor accounts regarding orders and deliveries, ensured on-time payment for vendors. Business Development: Collaborated with owners on developing marketing tactics and materials for promotion and advertisement, as a result, sales have increased 50% over a two year period.

Bs, Business Administration, Magna Cum Laude

Activities and Societies: Phi Beta Kappa, Women in Management

Ba, Communications, Magna Cum Laude

Activities and Societies: Phi Beta Kappa