I am a highly experienced senior management professional with a background within the automotive sector, working for major players in the industry, including Mercedes-Benz, Volvo and Honda. My core values are , Customer excellence, Staff development ,engagement, High Standards, High Performance and Brand Passion. My key experience in automotive retailing was gained at Mercedes-Benz , managing locations with multi-million pound turnovers. I was General Manager for Watford ,Colindale & Park Royal sites and successfully increased productivity, staff retention, customer satisfaction scores, and overall sales volumes, through the implementation of various initiatives, including a new management process, the introduction of training programs, and improvements in working practices. Specialties : Customer Excellence, Building High Performance teams, Aftersales Process, Customer retention, Leadership Management, Internal Communications, Talent development , Sales Process and Building a 'one teamEmail Onno.termeulen@btopenworld.com Mobile 07785 977332