Bogdan Onofrei Email & Phone Number

Cluj-Napoca, Cj, Ro

Cluj, Romania

Cluj-Napoca, Cluj, Romania

Cluj-Napoca, Cluj, Romania

-Handles incoming calls- Troubleshoots technical issues- Logs and keeps records of customer queries- Works with the IT department to handle customer complaintsProvides technical support for electronic communications services for the process of electronic loading and collecting invoices, order processing for specific equipment and operating reports. Testing specific equipment and applications.

Cluj County, Romania

Cluj County, Romania

Responsible for welcoming customers in the store, talking to them, helping them and generally making their shopping purposes . PERSONAL ABILITIES -Confident enough to approach customers and offer them help, advice and information-Having a flexible approach to working evenings and weekends -Always supporting colleagues no matter how challenging the situation is - Having a friendly atitude and being able to create a comfortable atmosphere for customers- Handling multiple priorities -Good communication skills-Attention to details KEY RESPONSIBILITIES-Promoting the special offers-Very good organization - Maintaining security of the store and implementing measures to reduce theft, loss and leakage- Able to use own initiatives-Prepare orders and deliveries- Ensuring high levels of customer service- Physically fit and able to stand on fee all day long- Flexible, open to ideas and willing to learn- Able to do repetitive tasks accurately-Keeping abreast of market trends and being aware of competitors-Making sure that the business is in compliance with all relevant safety and health regulations -Helping customers find products they are looking for-When necessary, being able to give in-depth technical advice about products-Provides feedback and communicates with the area VM/RCI after completing each delivery-Ensures optimal and constant replenishment of the menswear section-Supports managers in supervising the shop floor when required-Collaborates in the recruitment and induction of new team members PURPOSE OF THE ROLEEnsuring that the day-to-day operation of the shop is efficient and effective, with the main aim of bringing in the maximum profit possible. Always looking for ways to increase sales and improve the efficiency of the team.

Cluj County, Romania

Key responsibilities -Serving customers at the sales counter- Offering face to face advice to customers on the stores products - Maximising store revenue by suggesting upgrades, insurance and add-ons to customers - Processing returns and refunds as required in line with company procedures-Responsible for the daily management of the till in the absence of the senior members-Assisting customers in order to help them find what they need-Ensuring stock levels are well maintained-Promoting store cards or special offers-Providing customers with information on pricing and product availability-Arranging window displays-Handling customer complaints in a calm manorAchivementsResponsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store.

Education record

Bachelor'S Degree

Bachelor'S Degree, Automotive Engineering Technology/Technician

Ux Design

Introduction in UX and Product design Ideation and validation techniques' UX and usability Prototypes and testing