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Onoriode Akpowaye is listed as Customer Solutions Team Lead @ Branch International | Helping FinTech startups grow and succeed at Branch International, a company with 141 employees, based in Lagos, Lagos State, Nigeria. AeroLeads shows a work email signal at branch.co and a matched LinkedIn profile for Onoriode Akpowaye.
Onoriode Akpowaye previously worked as Customer Solutions Team Lead at Branch International and Customer Solutions Senior Associate at Branch International. Onoriode Akpowaye holds Master Of Business Administration - Mba from Miva Open University.
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AeroLeads found 1 current-domain work email signal for Onoriode Akpowaye. Compare company email patterns before reaching out.
I have dedicated my career to elevating customer service standards. As the Customer Solutions Team Lead at Branch International, I've led a proficient team providing exceptional support through our digital lending platform for over five years. I bring forth solid leadership, communication skills, and a knack for thriving in fast-paced environments.My focus on customer relationship management (CRM) ensures satisfaction and issue resolution while staying updated on industry trends. Holding a product management certificate from ProductDive, I contribute insights to product development strategies. Now, I seek an opportunity to apply my skills in a setting valuing top-tier customer service.I'm now eager to apply my skills in an environment that prioritises exceptional customer service. Areas of Interest:Customer Relationship Management 🤝Team Performance Enhancement 🏆Industry Trends and Adaptation 📈
Listed skills include Emotional Intelligence, Business Strategy, Marketing, Customer Service, and 7 others.
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Lagos State, Nigeria
- Lead customer solutions associates to achieve exceptional results by fostering a collaborative and customer-centric environment.- Manage direct reports to ensure they exceed expectations and achieve set goals.- Collaborate with cross-functional teams such as products, engineering, marketing, quality assurance, etc. to ensure customers receive the best.
- Buddied and trained new associates on team processes, ticket resolution, and escalation procedures.- Created new processes to enhance customer service satisfaction, leading to improved team efficiency and a 95% average Quality Assurance score.- Prepared a document that reduced new associates' training time by 40%.
- Collaborated with the products team to create a customer service glossary, improving interdepartmental understanding.- Conducted research on common app issues, escalating them to the Products and Engineering teams.-Developed a strategy for following up with users reporting payment issues, reducing update requests by 50%.- Responded to customer inquiries.
Lagos, Nigeria
- Attending to customer inquiries, requests, and complaints.- Account opening.- BVN Enrollment.-Marketing.-Account Maintenance, Dormant Account Reactivations, and Account Conversions.- BVN modifications.-ATM Card, Cheque, and Withdrawal booklets Issuance.- Educating customers on the products and services of the bank.- Compilation of reports (BVN.
Lagos, Nigeria
- Providing administrative support to the media unit.- Helping media buyers and planners develop, execute, and monitor media plans.- Writing and publishing blog posts for a client's lifestyle blog.- Media tracking ( monitoring posts about clients on media platforms).
Other employees you can reach at branch.co. View company contacts for 141 employees →
Sonali Lahoty
Colleague at Branch InternationalMumbai, Maharashtra, India, India
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Isaac Omondi
Colleague at Branch InternationalNairobi County, Kenya, Kenya
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Afamefuna Onwuegbuzie
Colleague at Branch InternationalNigeria, Nigeria
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Dharmesh Rathore
Colleague at Branch InternationalBengaluru, Karnataka, India, India
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Laban Kipkoech
Colleague at Branch InternationalNairobi, Nairobi County, Kenya, Kenya
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Ute Oduol
Colleague at Branch InternationalNairobi County, Kenya, Kenya
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Kumar Shivam
Colleague at Branch InternationalBengaluru, Karnataka, India, India
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Kaushik Agarwal
Colleague at Branch InternationalMumbai, Maharashtra, India, India
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Amrit Nath Mishra
Colleague at Branch InternationalGurugram, Haryana, India, India
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Purity Wanjiku Kariuki
Colleague at Branch InternationalKenya, Kenya
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Onoriode Akpowaye works for Branch International.
Onoriode Akpowaye is listed as Customer Solutions Team Lead @ Branch International | Helping FinTech startups grow and succeed at Branch International.
AeroLeads has found 1 work email signal at @branch.co for Onoriode Akpowaye at Branch International.
Onoriode Akpowaye is based in Lagos, Lagos State, Nigeria while working with Branch International.
Onoriode Akpowaye has worked for Branch International, First Bank Of Nigeria Ltd., and Mediacraft Associates.
Onoriode Akpowaye's colleagues at Branch International include Sonali Lahoty, Isaac Omondi, Afamefuna Onwuegbuzie, Dharmesh Rathore, and Laban Kipkoech.
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Onoriode Akpowaye holds Master Of Business Administration - Mba from Miva Open University.
Onoriode Akpowaye is listed with skills including Emotional Intelligence, Business Strategy, Marketing, Customer Service, Customer Relationship Management, Customer Service Systems, Exceeding Customer Expectations, and Customer Support.
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