-Manage the switchboard and sort calls.-Forward calls to the appropriate person or service.-Handle customer complaints with empathy and calmness.

-Contact customers by phone or email to answerqueries and provide needed informations.-Maintain client databases and update customercontact information.-Receive and process purchase orders.-manage the stock, follow the payments..

-Manage the switchboard and sort calls.-Forward calls to the appropriate person or service.-Handle customer complaints with empathy and calmness.

-Verify the functioning of the quality management system ISO 9001.-Create a customer satisfaction questionnaire.-Analyze the results.-Propose an action plan to improve the quality of service.

-Greet clients and deal with their requests.-Stock control and management.-Data entry and contact suppliers.