Valerie Ontiveros Tippy, M.S. Email & Phone Number

Washougal, Wa, Us

Working closely with the amazing people within USCIS has allowed me to quickly expand my breadth of knowledge across multiple platforms as well to learn and adopt complex processes. The ever growing need for streamlining while accommodating new projects and tasks is incredibly rewarding. I am privileged to work on such a hard-working tight-knit team making a difference every day for our customers.

Provided assistance with working through client ServiceNow incident backlog.Reset passwords, created Contacts in Salesforce and provisions access to Okta.

Portland, Oregon, United States

Created Salesforce dashboards, reports, and used Data Import Wizard frequently to capture the necessary information and data for our population. Consistently updated Salesforce reports and parameters to reflect the most accurate and up to date information of the ever growing student body. Utilized both Salesforce Classic and Lightning and built dynamic dashboards, created list views, and regularly used custom and standard objects. As Student Success Advisor, was also responsible for full onboarding of all new students in each new cohort, including LMS training and ensuring completion of incoming requirements. Simultaneously helped to launch two new online program partnerships. This included creating student-facing resources and guides using multiple sources of media such as Wix websites, Canva, and G Suite.

Portland, Oregon Area

Portland, Oregon, United States

Pasadena

Counseled using a relational approach, which causes students to feel cared for and increases chance of retention.Communicated professionally with colleagues and directors, in order to keep a collaborative and positive environment.Provided both individual counseling as well as group counseling through informational sessions. Performed outreach by attending transfer fairs at surrounding community colleges and interacting with students. Coordinated numerous admissions events with the collaboration of the admissions team. Utilized an online database to track communications with inquiries as well as to track admissions documents. Participated as a member of the Strategic Planning Committee and Emergency Preparedness Committee.

Thousand Oaks, Ca

Advised students on resumes, cover letters, career assessments, and graduate school personal statements. Facilitated workshops on topics such as Resume Writing, Interview Skills, and Career Exploration. Co-designed and implemented a workshop series for international students on the U.S. Job Search. Entered placement data into MS Access on students and alumni job, intern, and graduate school outcomes. Collaborated to design and implement a LinkedIn project to provide a free photo service to students. Located jobs and internships to post, which regularly went out to the student population.

Ventura

Co-counseled students on their academic and personal needs with a faculty advisor.Designed and implemented a workshop on Proactive Job Searching in order to meet student need.Observed various counselors with students in order to understand different counseling techniques.

Ventura, Ca

Surveyed residents for a longitudinal study as part of Senior Capstone project.Created a survey to administer to residents.Analyzed survey information with Success Measures online database.Presented research paper of the findings to students, professors, and community members.

Ventura, Ca

Developed problem solving skills as a result of working independently.Enhanced knowledge of the city to provide information to visitors.Handled and balanced cash drawer.

Master Of Science (M.S.), Counseling And Guidance: College Student Personnel

Bachelor Of Arts (B.A.), Sociology