• Reduced error rate by 75% by resolving queries and complaints from invigilators and candidates.• Worked with management to establish a quality assurance system for the scheduling of quarterly training for invigilators.• Monitored and maintained appropriate professional standards for invigilators.• Established efficiently workflow processes which improved the overall productivity of personnel and work activities.• Monitored and managed the pipeline of applications for computer based IELTS applications in Nigeria.• Reviewed of applications and scheduling assessment dates based on availability and company quarterly scheduling policy.• Facilitated examination session by reviewing timetables, booking examination venues and communicating with external examiners ahead of assessment dates.• Oversaw the day-to-day administrative operations of the center.• Provided administrative and logistical support for the testing processes.• Monitored office inventory activities.• Attended meetings with customers and ensured the resolution of needs in line with company policy

• Utilized data analytics techniques to identify areas for improvement.• Provided continuous training and developmental opportunities to help employees achieve company and personal goals.• Promoted and drove implementation of automation and process efficiencies.• Used resources and innovative technologies to optimize client experience.• Established and monitored KPIs to optimize company performance.• Led cross-functional projects that improved operational efficiency.• Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.• Directed administrative activities directly related to providing services.• Collaborated with stakeholders to develop long-term strategic plans for growth.• Ensured compliance with all applicable laws, regulations, and policies across the organization.• Set and implemented strategic goals and initiatives to align company with mission, values, and vision.• Prepared staff work schedules and assigned specific duties

• Negotiated with project stakeholders and suppliers to obtain resources and materials.• Communicated with key stakeholders to determine project requirements and objectives.• Created project status presentations for delivery to customers and project personnel.• Monitored costs incurred by project staff to identify budget issues.• Monitored project milestones and deliverables.• Assisted management and marketing in developing and maintaining strong business relationships.• Conducted and documented project reviews to ensure that projects were running smoothly and on schedule.• Provided administrative and project support to project managers and other team members.• Monitored project progress, identified issues and risks, and proposed solutions.