• Create a roadmap and lead scrum development team to achieve goals align with the product vision• Manage product backlog by prioritizing needs • Responsible for communicating with stakeholders, including customers, business managers, and the development team to make sure the goals are clear and the vision is aligned with business objectives• Understand customers’ needs by analyzing both quantitative and qualitative researches, customer complaints, social media feedbacks etc.• Work with UX/UI teams designing customer journeys in digital channels and defining pain points and improvement areas

• Designing and delivering effective technical solutions in TT payment applications such as micropayment applications and prepaid digital wallet application.• Communicate clearly and collaborate with business partners and IT operation teams• Leadership in micro services transition project• Implementing developments that ensure compliance with legal regulations• Following new trends and innovations in payment technologies.• Managing application design process from planning to deployment• Building, testing, and implementing technology architecture• Design of application/network infrastructure, plans and designs while performing capacity and resource/hardware planning• Provide expert analysis to troubleshoot technical and functional- related issues and problems, including finding and fixing bugs in the base product• Experience in implementing new technologies into existing systems• Planning and providing technical training

• Perform Kanban Master role• Management of VDI platform (Citrix XenDesktop)• Management of Windows End Point devices, generation of management scripts with Powershell, VBScript etc. for automation• Administration of Microsoft SCCM infrastructure (Client / Server) • Responsible for branch servers • Active Directory Services, DNS and related services• Ad-hoc SQL reporting according to the requirements of the business• Administration, monitoring, automation and troubleshooting of Windows Server / Client (Both physical and Vmware environments)

On taking up the post of Service Operation Specialist, 2nd line support, administiration, maintaince of web based applications which are structured on Linux/Unix systems. 3rd in the competition about automations among more than 2000 colleagues in company. The improvements and scripts are scored based on their effectiveness and benefits. Swiftly put new deployments on Linux/Unix servers, integrate monitoring tools, monitoring behaviors of applications via CA Wily Introscope, HP Diagnostics, Cacti and Nagios. Automation leadership in team. Setup alerts with shell scripts on Unix systems and PL/SQL scripts, tracking committed SLA frames, automating operational processes by HP Operations Orchestration. Part of DevOps trainings (by RedHat and HP) and transformation project.

VAS Operation Long Term Internship• Basic Administration of PIMS (Partner Interface Management Systems) platform, HKY platform, Donation services • Setup alerts to monitor services with shell scripts on Unix systems and PL/SQL scripts.• Creating documentation details of VAS services.• Tracking and reporting KPI values (success rate, availability etc.)

Internship in ADSL Solutions Department• Tracking and solving ADSL outages and speed problems.• Configuration of changes on ADSL network