- Continuous monitoring and tracking of customer systems- Monitoring the alarms that will occur and intervening in line with the given task- If the alarm is out of competence, escalation to the relevant unit and creation of ticket process- Compliance with the action plan for monitoring tools, reportings- Conducting daily health scans of monitored IT environments, ensuring the continuity of the system, detecting problems and initiating the notification process- Alarm/warning/ticket etc. received from systems. Taking actions in accordance with the procedural procedure.