- Direct‑to‑consumer strategy- As a customer advisor ("listening companion") in marketing and sales Responsible for advising and supporting candidates/clients from the first contact with Cochlear to the supply with a hearing implant-Introduction of funnel management- Definition of new processes and optimization of existing processes- Individual technical support in the Sales Cloud and Service Cloud- Creation and customization of reports and dashboards- Participation in international projects and rollouts- Conducting UAT testing- Permanent professional exchange with the Salesforce development team- Supervision of national and international colleagues in EMEAInterface between specialist departments, management and external parties partners- Creation and adaptation of training documents- I collect customer experience metrics data for all customer journeys-I analyze customer insights to develop business cases and necessary action plans to improve customer experience, I work with cross-functional teams to understand their needs, identify and manage/assist projects

- Inventory creation.- B2B - Determination of marketing strategy.- To give hands-on training on product promotion before and after surgery.- Creating a quote.- Managing the marketing and after-sales lifecycle of the product Regional market control and analysis.- Creating a clinic visit plan.Creating a post-operative product preference information report.

Creating a campaign and managing the project.Analyzing the sales team's performance and creating new strategies. Establishing the CRM system, training the team.Giving communication training, Teaching Applied Sales Techniques. Creating data and implementing targets for the call-center team.CRM Management

Making sales over the phone.To forward daily and weekly call reports to my managers. Preparing visual works for the campaign (Adobe) Achieving monthly sales targets.Completing Customer Satisfaction studies.

Creating a marketing planCreating Brand IdentityPR studies to increase brand value.Providing support in Graphic Design processes Creating an event and configuring the CRM process