As the Chief Executive Officer at Smile Center Turkey®, I have had the privilege of leading a team of dedicated professionals committed to providing the highest quality dental care, cosmetic surgeries, and hair transplant services to patients worldwide. In this role, I oversee all aspects of the clinic's operations, ensuring that our services consistently exceed patient expectations and uphold our reputation for excellence.Key accomplishments and responsibilities include:Developing and implementing strategic plans to drive clinic growth, enhance patient satisfaction, and maintain a competitive edge in the dental, cosmetic surgery, and hair transplant industries.Collaborating with our talented team of dentists, surgeons, and support staff to deliver personalized treatment plans that address each patient's unique needs and goals across various medical disciplines.Ensuring that our clinic is equipped with state-of-the-art technology and follows best practices in dental care, cosmetic surgery, and hair transplant procedures, enabling us to provide a full range of services to our patients.Designing and developing custom business software solutions to streamline clinic operations, enhance communication among team members, and improve patient experiences.Fostering a culture of continuous learning and professional development within our team, ensuring that our staff remains up-to-date on the latest advancements in dental care, cosmetic surgery, and hair transplant techniques.Actively participating in community outreach programs and promoting overall health awareness, with a focus on preventive care and early intervention.Nurturing relationships with industry peers and professional associations, staying informed about the latest trends and advancements, and ensuring that our clinic remains at the forefront of medical innovation.Continuously striving to increase and maintain a high level of patient satisfaction through in-house surveys and digital channels.

Medicare Health&Travel Services is authorized medical consultant and organization company by government. Its partner brand of Ramada Plaza Antalya Hotel. We serve about medical/health tourism activities with 5 star hotel experience.*Hair transplant*Dental health*Aesthetic operations*Eye health

Online travel health insurance solutions which supported by Anadolu Sigorta web service

All insurance products services by the strong companies of sector. And insurance consultant service under brand of Inovatif Sigorta.

Professional car care and cleaning services at Terracity shopping center Antalya. Ceramic coating, glass film. paint protection etc.

Process management of new product integration on IATI system (bus ticket, tours, visa, travel insurance, sea bus)Management of contract processBusiness analysis

Responsibility of call center management and reporting (100+ agents)Process analysis and developmentPerformance analysisProject managementCustomer services (b2b and b2c channels)Complain managementCapacity planning

Mainly responsible is team management. (30 agent)Call center project management (it project)Customer satisfaction team managementReporting (call, complains, claims)Workforce planningCall center quality control and managementTo have Interview with new employee