Four Seasons Hotel Istanbul at Sultanahmet- Perform Manager on Duty responsibilities, overseeing hotel operations and ensuring guest satisfaction during assigned shifts.- Act as a point of escalation for guest issues and coordinate with other departments to resolve them.- Train and mentor team members to uphold Forbes and LQA standards.- Drive departmental goals, including upselling initiatives and guest engagement through digital communication tools.- Exercise initiative authority to make decisions impacting guest satisfaction and operational efficiency.

Re-opening of Four Seasons Hotel Istanbul at Sultanahmet- Provided a warm and professional first point of contact for guests, adhering to Forbes and LQA standards.- Trained team members in high service standards and fostered a culture of excellence.- Managed guest check-in/check-out, reservations, and luggage coordination with precision.

Task Force at Four Seasons Resort Dubai at Jumeirah Beach- Provided seamless guest service during the high-demand Christmas period.- Ensured compliance with Four Seasons' high standards of service.

Premium brand of Marriott International.Greeted, assisted guests in a 232 hotel rooms and managed check-in and check-outprocesses efficiently, ensuring a smooth guest experience. Answered a high volume ofincoming calls, assisting guests with inquiries, reservations, and resolving issues in aprofessional and courteous manner.

61 Luxury Rooms, member of Preferred Hotels&Resorts.I established and nurtured strong relationships with existing clients, travel agents, andcorporate accounts. This included regular communication to understand their needs,address concerns, and ensure their continued satisfaction.

51 Luxury Rooms, member of Design Hotels.