Onur Keser Email & Phone Number

I entered the software industry eight years ago as a call center professional. Since then, I have been meticulously planning on-site and remote training sessions, aiming to enhance customer satisfaction and proactively identify potential issues. Additionally, I have focused on conveying information in user-friendly ways by creating user guides and training documents. I have also consistently managed the certification processes and taken the lead in new module or program transition projects, coordinating the entire process. While discerning customer needs and providing technical support, I have continuously developed my skills, embracing the importance of teamwork. Notably, my experience also includes collaborating with foreign customers and partners on international projects, allowing me to excel in diverse working environments.

Listed skills include English, Presentation Skills, Teamwork, Team Management, and 8 others.