* Working under CRM and Campaign management domain* Delivering projects for Core Banking and Cash Management unit* Act as both Functional analyst and Systems analyst* Functional and UAT Testing* Projects I've recently contributed: * OCR Recognition of money transfer requests (Core Banking and Cash Management)* Signatory Circular digitalization (CRM)* Letter of guaranty transformation (Commercial Credits)

* Specialize and provide consultancy on ETIYA CSM/CX solutions. Be responsible for gathering business unit requirements and delivering both functional and technical documentation. * Analyze and document web service integrations * Provide technical design documents * Organize, plan and follow up on CR and Project demands* Reports to Türk Telekom Solution Manager

* Being part of an international team that provides solutions for Telecom Operators, taking temporary part in solution development project for a Canadian Telco Operator.* Specialize and provide consultancy on CSM/CX solutions. Be responsible for gathering business unit requirements and delivering both functional and technical documentation. * Provide support and training for Etiya solution support teams* Provide support and training for Türk Telekom solution test teams

* Gathering requests from customer business units for the projects carried out by the company that provides customer relationship management, complaint management, customer experience improvement solutions and consultancy services for banks and large scale companies, determining requirements and infrastructure demands for solutions to be developed and implementing adaptation activities, * Conducting business analysis and design studies by generating demand for specified requirements;… Show more * Gathering requests from customer business units for the projects carried out by the company that provides customer relationship management, complaint management, customer experience improvement solutions and consultancy services for banks and large scale companies, determining requirements and infrastructure demands for solutions to be developed and implementing adaptation activities, * Conducting business analysis and design studies by generating demand for specified requirements; transferring and monitoring the requirements of the business units to the IT team, participating in activities / meetings related to the products and processes that I am responsible for,* Planning the test stages of projects and requests, generating test scenarios and performing the necessary tests,* Preparing technical documents such as integration documents, test scenarios and user manuals,* Planning and providing user trainings of Mi4biz and our other solutions to give relevant customers; supporting for technical problems related to the product,* Following up the process after the development requests are transferred to the software team to ensure customer satisfaction. Show less

* Carrying out all sales activities and plans to increase the sales volume of the firm providing value added projects, hardware and outsourcing consultancy services in the areas of business continuity, backup and database management; also conducting business development activities,* Conducting market analysis with the aim of customer acquisition, identifying and visiting potential customers and managing customer relations,* Identifying customers' needs and making accurate quotations by… Show more * Carrying out all sales activities and plans to increase the sales volume of the firm providing value added projects, hardware and outsourcing consultancy services in the areas of business continuity, backup and database management; also conducting business development activities,* Conducting market analysis with the aim of customer acquisition, identifying and visiting potential customers and managing customer relations,* Identifying customers' needs and making accurate quotations by using the sales skills and technical knowledge about the products in sales meetings; following up of the process for sales execution after the offer,* Carrying out all operational transactions related to sales, keeping customer information and sales reports up to date on the system using Zoho CRM, providing sales reports to the management on a regular basis,* Obtaining information about new technology and product features by getting contact with the manufacturers (HP, DELL, NEC etc.) we cooperate, increasing product knowledge by participating in the necessary product trainings, * Following up maintenance service agreements, carrying out sales activities for existing customers to renew the sales or maintenance contract. Show less

* Identifying customer needs, preparing and following up business plans for the software team via Teamwork application, updating it by organizing weekly meetings within the scope of the projects carried out by the firm ,in the first 500 companies in the IT sector, providing software solutions and consultancy on especially mobile applications,* Preparing and updating of technical documents such as project document, work flow, screen structure, test cases and user guides,* Planning the… Show more * Identifying customer needs, preparing and following up business plans for the software team via Teamwork application, updating it by organizing weekly meetings within the scope of the projects carried out by the firm ,in the first 500 companies in the IT sector, providing software solutions and consultancy on especially mobile applications,* Preparing and updating of technical documents such as project document, work flow, screen structure, test cases and user guides,* Planning the test processes of the developed solutions and performing the user acceptance and functional tests of new applications before usage,* Participating in pre-sales product presentation meetings to support sales teams and responding to all customer's questions as a technical consultant,* Reviewing existing practices periodically and identifying improvement points; performing product improvement exercises, bringing additional development features by conducting competitor analysis,* Conducting project-based studies in coordination with the software team, providing and following up error correction or additional development plans related to the product. Show less

* For the Microsoft Project Server software and other solutions offered by the company, generating work flows by performing after-sales customer system and customer needs analysis, adapting the solutions according to customer business processes, and carrying out additional development and integration activities as necessary,* Providing support during the commissioning of the solutions, obtaining additional requests and evaluating the applicability of the products according to their… Show more * For the Microsoft Project Server software and other solutions offered by the company, generating work flows by performing after-sales customer system and customer needs analysis, adapting the solutions according to customer business processes, and carrying out additional development and integration activities as necessary,* Providing support during the commissioning of the solutions, obtaining additional requests and evaluating the applicability of the products according to their functionality,* Carrying out the assigned tasks by meeting the user's problems and requests based on customer satisfaction, offering solutions by remotely or on-site intervention,* Preparing technical documentation and company specific user guides, giving technical trainings to end/key users. Show less

* As a long term AIESEC trainee; executinge feasibility studies, market research , and potential customer acquisition activities of the company as well as providing software solutions for the banking sector to activate their services regarding Turkish market,* Getting appointment from banks in Turkey and holding meetings together with the sales team, updating sales activities and recorded calls through the CRM system,* Finding and contacting with business partners in Turkish markets to… Show more * As a long term AIESEC trainee; executinge feasibility studies, market research , and potential customer acquisition activities of the company as well as providing software solutions for the banking sector to activate their services regarding Turkish market,* Getting appointment from banks in Turkey and holding meetings together with the sales team, updating sales activities and recorded calls through the CRM system,* Finding and contacting with business partners in Turkish markets to increase the sales volume of software solutions, * Carrying out frequently business trips to Turkey within the scope of business development activities, market analysis, and company visits. Show less