Onur Surmeli Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

YapiKredi is the biggest bank in Turkey which invests in the IT infrastructure and customer experience. 6M+ users are actively engaged in digital channels.Summary:Lead Business Analyst and Scrum Master of a team of 12 people that oversees and maintains online card transactions which create $2 million in revenue in a year. Integrated YapiKredi Bank with Global Blue to offer Dynamic Currency Conversion for international customers.Team leader and conducted for PowerBI YapiKredi Bank’s QA SupervisorReduced customer complaints by half in six months by conducting in-depth analyses and implementing improved software which resulted in 5% decrease in call center cost.Responsibilities:• Participating and gathering requirements and conducting impact analysis regarding credit, debit and prepaid card authorization software.• Managing, analyzing and updating the banking software that informs the customer about the transaction outcome. Sending 1 million push notifications and SMS per day which increased customer satisfaction by 10% over the last 6 months.• Regularly proposing solutions to the development team to increase customer satisfaction in the payment process by in-depth data analysis with advanced SQL knowledge from the data warehouse.• A/B Testing process and its documentation.• Leading as a scrum master in an agile framework, responsible for running daily stand-ups, planning and review sessions.• Deep experience with follow up the network release, testing and certification processHighlights:• As a lead analyst, helped YapiKredi’s systems eligible for Diners Club. This leads to the creation of $50k of new transactions per day.• As a lead analyst, made YapiKredi’s system eligible for the Dynamic Currency Conversion project for POS and ATM.• Conduct the analyst and technical design for International Money (Fund) Transfer function from YapiKredi’s account and card to international cards. (Visa Direct and MasterCard Send)

Pendik

Summary:Garanti BBVA is one of the most tech-savvy banks of Turkey, acquired by BBVA. TakasNet is a department of Garanti Technology. It is a switching center that processes payments between the banks of merchants and the card-issuing banks who use Bonus Branding Cards. 10 Banks. 2 million transactions processed per day. 3 million credit and debit card penetration.Summary:Lead Business analyst a team of 7 seven people. Managed and updated the switching center which is the most revenue-generating team in Garanti BBVA.Migrated the switching center from IBM Mainframe to UNIX system by 99.9% service continuity.Classified the transactional data and modeled a DataMart by comprehensive SQL knowledge in the backend. Prepared 2 million transactional data to frontend per day.Responsibilities:- Leading wing-to-wing project lifecycle execution for the migration project of switching system from IBM Mainframe to UNIX system (5500 m/d)- A/B Testing process and its documentation.Highlights:- As a lead analyst, conducted a migration project to UNIX system from IBM Mainframe by 99.9% service continuity.- Designed and improved early warning systems, the rate of successful transactions were increased by 5%. This created 625K new successful transactions and raised customers¡¦ experienced 5%.

İstanbul, Türkiye

Summary:Classified the transactional-based online data and modeled a DataMart (relational database) with comprehensive SQL knowledge in the backend. Prepared 2 million transactional data to frontend per day.Responsibilities:- Built and modeled DataMart for data visualizing portal by classified the transactional-based data by comprehensive SQL knowledge. (portal.takasnet.com.tr)- Analyzed requirements are given from customers and preparing high detailed business requirements documents.- A/B Testing process and its documentation.Highlights:- Classified and built a data mart in the backend by proceeding 2 Mio transactions per day. Customers can track their financial details in the portal provides rich visual themed reports to customers in the frontend.- Achieved a new income source to Garanti, BBVA $100K per year.

İstanbul, Türkiye

Responsibilities:- Analyzed, maintained and updated main card reporting to Federal Law of Central Bank of Turkey- Technical consultancy of integration between TakasNet and its member banks.- End to end technical consultancy including provision and authorization and legal proceeding to Garanti BBVA, FibaBanka and Burgan Bank. (2 million card penetration)- A/B Testing process and its documentation.Highlights:- The reporting of CPU usage was reduced by 40% by upgrading the reading method for data.- The accuracy rate of legal notifications increased from 85% to 97%. So, the customer satisfaction rate was increased by %4.

İstanbul, Türkiye

Responsibilities:- Analyzed and testing of Garanti BBVA¡¦s Campaign offer and payment platform. Mobile iOS app. (bonusflas.com.tr)- Analyzed requirements given from customers and prepared high-quality business requirements document- A/B Testing process and its documentation.Highlights:- Made a very important contribution to the development of this application by quickly adapting to the company and the project although this is my first job.- Created the main campaign and payment mobile app of Garanti BBVA.

Eskişehir, Turkey

Ocean City, Md, Usa

- I worked as a coordinator between different departments such as sales, logistics and staff allocation.

Ankara, Turkey

Doctor Of Philosophy (Ph.D.), Political Economy, Education Language Is English.

Focusing the Thought of Economic Thinking

Master Of Science (Ms), Economics

- Focussing econometrics issues via strong knowledge on Statistics and Economics aspects - Specifically studying on inequality of income.

Bachelor Of Science (Bs), Statistics

Econometrics and VAR Models